Receptionist

Remal Hotel Ruwais; Abu Dhabi; On-site; AED 42,000 - 72,000; Full time

Job summary

Remal Hotel Ruwais is seeking a receptionist to warmly greet guests, answer phones, handle inquiries, and provide guidance on hotel services. The role involves maintaining an informative reception area and supporting guest reservations.

Responsibilities include handling guest questions, coordinating with departments, and ensuring accurate records and smooth daily operations. A high school diploma and experience in guest services are preferred, with strong communication and organizational skills

Qualifications

• High school diploma is required.
• Experience in guest services is preferred.
• Administrative and management skills are desirable.
• Excellent verbal and written communication skills are essential.
• Ability to stay calm under pressure is important.
• Efficient and organized work style is beneficial.

Responsibilities

• Responds to guest questions and comments politely and promptly.
• Provide directions and information as needed, in person or by phone.
• Maintain adequate stocks of information brochures and leaflets at reception.
• Record and update queries, complaints, lost property, and repairs; route to relevant area.
• Coordinate with staff to maximize interdepartmental efficiency and operations.
• Operate standard office equipment and use WISH System and Microsoft Office.
• Ensure a clean, organized reception area and manage supplies and store requisitions.
• Record reservation details accurately and generate daily sales reports for the receptionist shift.

Skills

Guest services experience

Communication skills

Organizational skills

Calm under pressure

Administrative skills

Arabic speaker

Education

High school diploma

Job description

JOB ROLE

The major task of a Receptionist is to present a variety of customer service role including performing an initial greeting smiling and welcoming the guests in a polite manner answering multiple phone calls retail sales and issuing passes to various hotel services

JOB RESPONSIBILITIES

• Responds to questions and comments from the guests in a timely and courteous manner To address customer complaints in a friendly constructive manner to coordinate with the appropriate supervisor or duty manager in resolving any complaints To provide directions instructions as necessary as possible either in person or over the phone
• Ensuring that adequate stocks of information brochures and leaflets are available at the reception
• Recording and keeping clear and accurate records of all queries complaints lost property and repairs and ensuring that all the information is delegated to and resolved by the relevant area
• Communicates and coordinates with the proper staff members and supervisor to maximize the effectiveness and efficiency of interdepartmental operations and activities
• Operates standard office equipment including photocopy machine filing systems telephones scanner and computer performs duties on computer using WISH System and Microsoft Office
• To ensure that the supplies needed are available and to maintain a clean and organized reception environment at all times
• Request for items needed by making a store requisition and take the supplies stationeries from the storeroom
• Maintains co-operative working relationship with all the staff colleagues and the management To make sure that all the information needed for reservation and appointment are requested from the guest and are recorded to the booking sheet To generate needed sales report as per the posting cash sales at the end of each shift Immediately report and turn over lost and found items to the Housekeeping Department following required procedures at all times Booking must be done in a proper manner i e court no time name of the guest membership no If any the contact information Be sure to acquire all the proper information to the guest which court which facility to book the correct time and date of the booking to avoid any problems Daily operational report to be submitted to the reception supervisor

JOB REQUIREMENTS

• High school diploma
• Experience in guest services
• Administrative and management skills
• Excellent verbal and written communication skills
• The ability to keep calm under pressure
• Efficiency and excellent organizational skills
• Preferably Arabic speaker