Receptionist – Emirati Talent

Modon; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Modon is hiring a Receptionist to be the first point of contact for visitors and callers, ensuring a warm, professional experience in Abu Dhabi. You will greet guests, screen calls, and direct them to the right department while maintaining documentation and supporting front-office operations.

The role requires a Diploma or Bachelor’s in business, hospitality, or customer service, plus 1 year of relevant experience. Proficiency in English and Arabic is essential.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service or related field is required.
• Minimum 1 year of relevant experience in receptionist/front desk/customer service roles.
• Excellent verbal and written English and Arabic communication skills.

Responsibilities

• Greet visitors and direct them to the appropriate person or meeting location.
• Answer, screen, and forward incoming calls professionally.
• Maintain organized and presentable reception area aligned with service standards.
• Coordinate appointments, calendars, and meetings; manage mail and couriers.
• Provide general administrative support and data entry as required.
• Ensure accurate visitor logs and documentation; support front-office processes.

Skills

Customer service

Communication

Bilingual English/Arabic

Receptionist duties

Administrative support

Education

Diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service

Job description

Service Delivery & Front Office Operations

• Serve as the first point of contact for visitors, guests, and callers, ensuring a professional, welcoming, and positive experience.
• Greet visitors and clients and direct them to the appropriate person, department, or meeting location.
• Answer, screen, and forward incoming telephone calls professionally and accurately.
• Manage the reception area, ensuring it remains organized, presentable, and aligned with the Company’s service and hospitality standards.
• Manage incoming and outgoing correspondence, including mail, documents, and courier services.
• Coordinate appointments, meeting schedules, and calendars, as required.
• Provide general administrative support, including data entry, filing, document management, and other assigned administrative activities.
• Coordinate with relevant departments and support teams to ensure efficient front-office operations and timely resolution of visitor or service-related requirements.
• Maintain accurate reception records, visitor logs, and other required documentation.
• Support the continuous improvement of reception and front-office processes to enhance operational efficiency and customer experience.

Customer Experience & Service Excellence

• Deliver a consistently high standard of customer service to all visitors, guests, employees, and callers.
• Anticipate visitor and guest requirements and respond to requests in a timely, professional, and courteous manner.
• Handle enquiries, concerns, complaints, and special requests professionally, escalating matters where appropriate.
• Communicate clearly and courteously, ensuring information is accurately understood and conveyed.
• Maintain professionalism, discretion, and confidentiality when handling sensitive information.
• Demonstrate a proactive and solution-oriented approach to addressing day-to-day front-office requirements.

Visitor Management, Health & Safety

• Register visitors and issue visitor passes or badges in accordance with Company procedures.
• Monitor visitor access and coordinate with Security and relevant departments to support appropriate access control.
• Ensure visitors are informed of applicable safety and security requirements where necessary.
• Maintain awareness of emergency procedures, including fire evacuation, medical emergencies, and other workplace incidents.
• Provide appropriate guidance to visitors during emergency drills or actual emergency situations.
• Maintain accessible and up-to-date emergency contact information.
• Promptly report safety hazards, incidents, security concerns, or other irregularities to the appropriate personnel.
• Ensure the reception area is maintained in a clean, safe, and hygienic condition and that required reception supplies are readily available.

Brand & Professional Standards

• Represent the Company professionally as the first point of contact and contribute to a positive corporate image.
• Maintain a professional appearance, courteous demeanor, and appropriate conduct at all times.
• Demonstrate punctuality, reliability, and consistency in carrying out assigned responsibilities.
• Adhere to the Company’s Code of Conduct, policies, procedures, and service standards.

Education

• Diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service, or a related field, or an equivalent qualification, is required.

Experience

• Minimum 1 year of relevant experience in a receptionist, front desk, customer service, hospitality, or administrative support role.
• Previous experience within a corporate, hospitality, real estate, or customer-facing environment is preferred.
• Experience in managing visitors, telephone enquiries, meeting coordination, and general front-office administration is desirable.
• Excellent verbal and written communication skills in English and Arabic