Receptionist

Sharjah Education Academy; Sharjah; On-site; AED 45,000 - 78,000; Full time

Job summary

Sharjah Education Academy is seeking a Receptionist to greet visitors and manage front-desk activities with professionalism. The role includes handling enquiries, directing calls, coordinating appointments, and providing general administrative support to ensure a positive experience for students, staff and visitors.

The ideal candidate will have a Diploma or Bachelor’s in related fields, at least 2 years in reception or front-office roles, and strong Arabic/English communication with proficiency

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Office Administration, Customer Service, or related field.
• Minimum of 2 years of experience in reception/front-office/admin/customer service roles.
• Proficiency in Microsoft Office applications and general office systems.
• Strong written and verbal communication in Arabic and English.
• Experience in education/government/public sector is advantageous.

Responsibilities

• Welcome visitors, guests, employees, students and external stakeholders in a professional manner.
• Manage the reception area in a clean, organized and welcoming condition.
• Receive, screen and direct incoming calls and inquiries to appropriate departments or staff.
• Provide information and assistance to visitors in a timely, professional manner.
• Coordinate visitor access, appointments and meeting arrangements as required.
• Maintain visitor records and support access control requirements.
• Handle incoming/outgoing correspondence, deliveries and materials as needed.
• Support meeting room bookings and shared facilities coordination.
• Provide general administrative support including filing, data entry, scanning and photocopying.
• Assist with appointments, meetings and schedules as required.
• Collaborate with departments to direct inquiries and communications appropriately.
• Keep contact information and visitor records up to date.
• Support events and special occasions requiring reception or admin help.
• Handle confidential information with discretion and professionalism.
• Adhere to policies, safety, and visitor-management procedures; report issues as needed.
• Monitor reception area and escalate security or operational issues per procedures.
• Contribute to a positive, professional image of the organization.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual Arabic/English

Education

Diploma or Bachelor’s degree in Business Administration/Office Administration/Customer Service

Tools

Office systems

Job description

The Receptionist is responsible for providing a professional welcoming and customer-focused first point of contact for visitors employees students and external stakeholders The role manages front-desk activities incoming communications visitor enquiries appointments deliveries and general administrative support while ensuring a positive and professional experience The Receptionist is expected to demonstrate excellent customer service communication organization confidentiality and professionalism at all times and contribute to maintaining a positive image of the organization

Key Responsibilities

• Welcome visitors guests employees students and external stakeholders in a professional courteous and helpful manner
• Manage the reception area and ensure it is maintained in a professional organized clean and welcoming condition
• Receive screen and direct incoming telephone calls and enquiries to the appropriate departments or employees
• Provide general information and assistance to visitors and respond appropriately to enquiries in a timely and professional manner
• Coordinate visitor access appointments meeting arrangements and related requirements in accordance with organizational procedures
• Maintain accurate visitor records and support applicable access identification and security requirements
• Receive record and distribute incoming correspondence documents deliveries courier items and other materials as required
• Support the coordination and booking of meeting rooms and other shared facilities
• Provide general administrative and clerical support including document preparation filing data entry scanning photocopying and record maintenance
• Assist with the coordination of appointments meetings schedules and other administrative activities when required
• Liaise with internal departments to ensure visitors enquiries requests and communications are directed and supported appropriately
• Maintain up-to-date contact information telephone directories visitor information and relevant reception records
• Support organizational events meetings activities and special occasions where reception or administrative assistance is required
• Handle confidential or sensitive information appropriately and maintain professional discretion at all times
• Follow organizational policies procedures health and safety requirements and visitor-management protocols
• Report reception facility visitor security or operational issues to the appropriate department or responsible person when required
• Monitor the reception area and elevate unusual or security-related situations in accordance with established procedures
• Contribute to maintaining a positive professional and customer-focused organizational image
• Perform other related administrative duties within the scope of the position as assigned by the line manager

Qualifications & Experience:

• Diploma or Bachelor s degree in Business Administration, Office Administration, Customer Service, or a related field.
• Minimum of 2 years of relevant experience in reception, front-office administration, customer service, or a similar role.
• Experience within the education, government, or public sector would be an advantage.
• Good proficiency in Microsoft Office applications and general office systems.
• Strong written and verbal communication skills in both Arabic and English.
• Experience handling visitors, enquiries, appointments, telephone calls, deliveries, and general administrative activities is preferred.

Competencies:

Customer ServiceEffective CommunicationProfessionalism and CourtesyFront Desk and Visitor ManagementPlanning and OrganizationTime ManagementAttention to Detail and AccuracyAdministrative SupportInterpersonal SkillsCollaboration and TeamworkProblem SolvingAdaptability and FlexibilityConfidentiality and DiscretionDigital and Computer SkillsResults OrientationCultural AwarenessIntegrity and Reliability