Receptionist

iiqaf Group; Abu Dhabi; On-site; AED 84,000 - 89,000; Full time

Job summary

IIQAF Group, a hospital with a dedicated Abu Dhabi team, seeks a professional Receptionist to serve as the first contact for patients, visitors, and healthcare staff. You will perform front desk tasks, patient registration, appointment scheduling, and provide administrative support to ensure smooth daily operations.

The ideal candidate has hospital or clinic reception experience, strong communication, and a patient-focused approach.

Qualifications

• High school diploma or equivalent; healthcare admin degree is an advantage.
• Experience in hospital/clinic front desk or patient services is preferred.
• Familiarity with patient registration, scheduling, and front desk procedures is beneficial.

Responsibilities

• Welcome patients and guests in a courteous, professional manner.
• Manage the reception desk and front office during operating hours.
• Register new and returning patients in the hospital systems.
• Verify patient information and appointment details.
• Schedule, confirm, reschedule, and cancel appointments.
• Coordinate with doctors, nurses, and departments for patient care.
• Assist with patient communication during busy periods and emergencies.
• Follow hospital policies and health and safety procedures.

Skills

Front desk

Customer service

Communication

Patient interaction

Education

High school diploma

Healthcare administration preferred

Tools

EMR systems

Healthcare software

Job description

Company: IIQAF Group
Location: Abu Dhabi, UAE
Industry: Hospital
Employment Type: Full-Time
Salary: AED 7,500–8,000 per month

Job Summary

IIQAF Group is seeking a professional, organized, and patient-focused Receptionist to join our hospital team in Abu Dhabi. The Receptionist will serve as the first point of contact for patients, visitors, and healthcare professionals, providing efficient front desk, patient reception, registration, appointment scheduling, and administrative support.

The ideal candidate should have experience in a hospital, clinic, medical center, healthcare facility, or similar customer-facing environment. This position is suitable for candidates with experience as a Hospital Receptionist, Medical Receptionist, Front Desk Receptionist, Patient Services Representative, Front Office Executive, or Healthcare Receptionist.

Key Responsibilities

• Welcome and greet patients, visitors, and healthcare professionals in a professional and courteous manner.
• Manage the hospital reception desk and front office efficiently throughout operating hours.
• Register new and existing patients accurately in hospital or healthcare management systems.
• Verify patient information, identification, appointment details, and required documentation.
• Schedule, confirm, reschedule, and cancel patient appointments according to hospital procedures.
• Coordinate patient appointments with doctors, nurses, departments, laboratories, diagnostic services, and other healthcare teams.
• Assist with patient communication and coordination during busy periods, emergencies, or high-volume hospital operations.
• Follow hospital policies, patient service standards, health and safety procedures, and administrative protocols.

Required Qualifications

• High school diploma or equivalent qualification required; diploma or degree in healthcare administration, business administration, or a related field is an advantage.
• Previous experience as a Receptionist, Hospital Receptionist, Medical Receptionist, Healthcare Receptionist, Front Desk Receptionist, Front Office Executive, or Patient Services Representative is preferred.
• Previous experience in a hospital, clinic, medical center, healthcare facility, diagnostic center, or outpatient facility is highly desirable.
• Knowledge of hospital reception, patient registration, appointment scheduling, and front desk procedures.
• Familiarity with hospital information systems, electronic medical records, patient management systems, or healthcare software is an advantage.
• Ability to work effectively with doctors, nurses, medical staff, administrative teams, and hospital departments.
• Willingness to work flexible shifts, weekends, or public holidays according to hospital requirements.
• Knowledge of UAE healthcare and hospital administrative procedures is an advantage.