Call Center Agent

iiqaf Group; Abu Dhabi; Remote; AED 84,000 - 95,000; Full time

Job summary

IIQAF Group is seeking a professional Call Center Agent to join our hospital team in Abu Dhabi. You will handle inbound and outbound calls, patient inquiries, appointment scheduling, and provide accurate healthcare information to ensure a positive patient experience.

The ideal candidate will have strong communication skills, a calm telephone manner, and the ability to handle requests efficiently. Relevant hospital/healthcare call center experience is preferred.

Qualifications

• High school diploma or equivalent required; healthcare-related qualification is advantageous.
• Experience as a Call Center/Customer Service role in healthcare is preferred.
• Experience in a hospital or healthcare environment is highly desirable.

Responsibilities

• Handle inbound and outbound calls to patients, visitors, and healthcare professionals.
• Answer inquiries about hospital services, departments, doctors, and operating hours.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Record patient information and call outcomes in hospital systems.
• Route calls to appropriate departments and staff as needed.
• Provide clear information about hospital facilities and services.
• Participate in training and quality monitoring programs.

Skills

Communication skills

Calm demeanor

Patient service

Multitasking

Education

High school diploma or equivalent

Diploma/degree in healthcare administration or related field

Job description

Company: IIQAF Group
Location: Abu Dhabi, UAE
Industry: Hospital
Employment Type: Full-Time
Salary: AED 7,500–8,500 per month

Job Summary

IIQAF Group is seeking a professional and patient-focused Call Center Agent to join our hospital team in Abu Dhabi. The Call Center Agent will be responsible for handling inbound and outbound calls, patient inquiries, appointment scheduling, healthcare service information, call routing, and customer support while ensuring a positive and professional patient experience.

The ideal candidate should have strong communication abilities, a calm and courteous telephone manner, and the ability to handle patient requests efficiently. This position is suitable for candidates with experience as a Hospital Call Center Agent, Healthcare Call Center Representative, Medical Call Center Agent, Patient Services Representative, Customer Service Representative, Contact Center Agent, or Healthcare Customer Service Executive.

Key Responsibilities

• Handle high volumes of inbound and outbound calls from patients, visitors, healthcare professionals, and other authorized callers.
• Answer patient inquiries regarding hospital services, departments, doctors, appointments, operating hours, and general healthcare information.
• Schedule, confirm, reschedule, and cancel patient appointments according to hospital procedures.
• Accurately record patient information, appointment details, inquiries, and call outcomes in hospital systems.
• Route calls to the appropriate department, doctor, nurse, administrative team, or healthcare service.
• Provide clear and accurate information about hospital facilities, medical departments, outpatient services, diagnostic services, and other approved services.
• Participate in training and quality monitoring programs to improve healthcare call center service standards.

Required Qualifications

• High school diploma or equivalent qualification required; diploma or degree in healthcare administration, business administration, customer service, or a related field is an advantage.
• Previous experience as a Call Center Agent, Contact Center Agent, Customer Service Representative, Healthcare Call Center Agent, Medical Call Center Agent, Hospital Call Center Agent, or Patient Services Representative is preferred.
• Previous experience in a hospital, clinic, medical center, healthcare facility, insurance company, or other healthcare environment is highly desirable.