Hospital Front Desk & Patient Services Specialist

IIQAFGROUP; Dubai; On-site; AED 67,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Paid annual leave

UAE employment visa

End-of-service benefits as per UAELab​

Job summary

IIQAF Group in Dubai is seeking a professional Medical Receptionist to support front desk operations in a hospital environment. You will welcome patients, manage registrations, and coordinate appointments to ensure smooth patient flow.

The role requires a polite, organized, and multitasking individual capable of handling inquiries and administrative duties with high attention to detail. UAE visa and medical insurance benefits provided.

Qualifications

• High school diploma or equivalent required.
• Diploma or certificate in Medical Administration, Healthcare Administration, Hospital Administration, or related field is an advantage.
• Ability to multitask and prioritize in a busy hospital reception environment.
• Professional appearance, positive attitude, and patient-focused approach.
• Willingness to work shifts, weekends, and public holidays when required.

Responsibilities

• Welcome and greet patients, visitors, and families in a professional and courteous manner.
• Register new and returning patients accurately in the hospital or clinic system.
• Schedule, confirm, reschedule, and cancel patient appointments as required.
• Verify patient information, identification, contact details, and appointment information.
• Manage incoming telephone calls, emails, inquiries, and patient requests promptly.
• Provide patients with accurate information regarding appointments, departments, physicians, and hospital services.
• Coordinate patient appointments with doctors, nurses, specialists, diagnostic departments, and other healthcare professionals.
• Maintain professional communication with patients, doctors, nurses, healthcare staff, and visitors.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Attention to Detail

Professionalism

Data Entry

Teamwork

Problem Solving

Front Desk Receptionist

Education

High school diploma

Diploma in Medical Administration/Healthcare Administration

Job description

IIQAF Group in Dubai is seeking a professional Medical Receptionist to support front desk operations in a hospital environment. You will welcome patients, manage registrations, and coordinate appointments to ensure smooth patient flow.

The role requires a polite, organized, and multitasking individual capable of handling inquiries and administrative duties with high attention to detail. UAE visa and medical insurance benefits provided.