Clinic Receptionist

Via Medica Intl; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Via Medica International Healthcare in Al Ain is seeking a Clinic Receptionist to join our medical team. You will be the first point of contact for students, staff and visitors, providing welcoming front-desk support in a busy 24-hour clinic.

The role requires a diploma in Office Administration or related field, 3 years of healthcare experience, BLS, EMR proficiency, and strong communication and multitasking abilities. You will handle registration, billing, scheduling and confidentiality.

Qualifications

• Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.

Responsibilities

• Welcome and assist patients, students, and visitors courteously and professionally.
• Register patients in the EMR system accurately and efficiently.
• Verify patients' insurance eligibility before consultation.
• Process daily billing and maintain accurate financial records.
• Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• Schedule appointments and manage patient flow.
• Answer telephone calls and respond to patient inquiries professionally.
• Maintain accurate medical and administrative records while ensuring confidentiality.
• Perform general administrative and clerical duties including filing, document management, and report preparation.
• Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• Support the clinical team with administrative requirements as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Multitasking

Education

Diploma in Office Administration / Medical Secretary / Health Information Management

Tools

EMR/EHR systems

Microsoft Office

Job description

Via Medica International Healthcare is seeking a professional and customer-oriented Clinic Receptionist to join our medical team in Al Ain.

The successful candidate will serve as the first point of contact for students, staff, and visitors, ensuring a welcoming experience and providing efficient administrative and front-desk support in a busy 24-hour university medical clinic.

Key Responsibilities

1. Welcome and assist patients students and visitors courteously and professionally
2. Register patients in the Electronic Medical Record EMR system accurately and efficiently
3. Verify patients insurance eligibility before consultation
4. Process daily billing and maintain accurate financial records
5. Coordinate with the Insurance Coordinator regarding approvals claims and billing requirements
6. Schedule appointments and manage patient flow
7. Answer telephone calls and respond to patient inquiries professionally
8. Maintain accurate medical and administrative records while ensuring confidentiality
9. Perform general administrative and clerical duties including filing document management and report preparation
10. Ensure compliance with organizational policies patient privacy regulations and ethical standards
11. Support the clinical team with administrative requirements as needed

Qualification and Requirements

• Diploma or certification in Office Administration , Medical Secretary , Health Information Management , or a related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.