Front Office Executive

Tanqeeb; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Tanqeeb Healthcare Group in Abu Dhabi is seeking a Front Office Executive to serve as the first point of contact for patients and visitors. You will manage registrations, appointments, and check-in/check-out processes, ensuring a welcoming and efficient patient journey.

The role requires fluency in Arabic and English, professional communication, and strong organizational skills to handle multi-line calls, payments, and confidential records in a fast-paced healthcare environment.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, or a related field.
• Fluency in both Arabic and English is mandatory.
• Previous experience in Front Office, Reception, Customer Service, or Patient Relations role.
• Experience within a hospital/healthcare setting is preferred.

Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Manage patient registrations, appointments, and check-in/check-out processes.
• Handle incoming calls and direct inquiries to the appropriate departments.
• Verify patient information and maintain accurate records within the hospital information system.
• Coordinate with clinical and administrative teams to ensure a seamless patient experience.
• Assist patients with appointment scheduling, insurance-related queries, and general information.
• Handle cash, payments, and billing transactions in accordance with organizational policies.
• Address patient concerns professionally and elevate issues when required.
• Maintain confidentiality of patient information and comply with healthcare regulations.
• Ensure the reception and waiting areas are organized, presentable, and welcoming at all times.

Skills

Arabic fluency

English fluency

Customer service

Communication

Education

Bachelor's or Diploma in Business/Healthcare Admin

Tools

MS Office

Hospital management system

Job description

A leading healthcare group in Abu Dhabi is seeking a professional, customer-focused, and highly organized Front Office Executive to join its patient services team. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for patients and visitors. As the first point of contact, you will play a key role in ensuring a welcoming and efficient patient journey.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Manage patient registrations, appointments, and check-in/check-out processes.
• Handle incoming calls and direct inquiries to the appropriate departments.
• Verify patient information and maintain accurate records within the hospital information system.
• Coordinate with clinical and administrative teams to ensure a seamless patient experience.
• Assist patients with appointment scheduling, insurance-related queries, and general information.
• Handle cash, payments, and billing transactions in accordance with organizational policies.
• Address patient concerns professionally and elevate issues when required.
• Maintain confidentiality of patient information and comply with healthcare regulations.
• Ensure the reception and waiting areas are organized, presentable, and welcoming at all times.

Requirements

• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, or a related field.
• Fluency in both Arabic and English is mandatory.
• Previous experience in a Front Office, Reception, Customer Service, or Patient Relations role.
• Experience within a hospital, clinic, or healthcare setting is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office applications and computerized patient management systems.
• Professional appearance and customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

What We’re Looking For

• Friendly and approachable personality.
• Strong commitment to customer service excellence.
• Ability to remain calm and professional under pressure.
• Excellent attention to detail and accuracy.
• A team player who thrives in a multicultural environment.