Medical Receptionist

IIQAFGROUP; Dubai; On-site; AED 67,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Paid annual leave

UAE employment visa

End-of-service benefits as per UAELab​

Job summary

IIQAF Group in Dubai is seeking a professional Medical Receptionist to support front desk operations in a hospital environment. You will welcome patients, manage registrations, and coordinate appointments to ensure smooth patient flow.

The role requires a polite, organized, and multitasking individual capable of handling inquiries and administrative duties with high attention to detail. UAE visa and medical insurance benefits provided.

Qualifications

• High school diploma or equivalent required.
• Diploma or certificate in Medical Administration, Healthcare Administration, Hospital Administration, or related field is an advantage.
• Ability to multitask and prioritize in a busy hospital reception environment.
• Professional appearance, positive attitude, and patient-focused approach.
• Willingness to work shifts, weekends, and public holidays when required.

Responsibilities

• Welcome and greet patients, visitors, and families in a professional and courteous manner.
• Register new and returning patients accurately in the hospital or clinic system.
• Schedule, confirm, reschedule, and cancel patient appointments as required.
• Verify patient information, identification, contact details, and appointment information.
• Manage incoming telephone calls, emails, inquiries, and patient requests promptly.
• Provide patients with accurate information regarding appointments, departments, physicians, and hospital services.
• Coordinate patient appointments with doctors, nurses, specialists, diagnostic departments, and other healthcare professionals.
• Maintain professional communication with patients, doctors, nurses, healthcare staff, and visitors.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Attention to Detail

Professionalism

Data Entry

Teamwork

Problem Solving

Front Desk Receptionist

Education

High school diploma

Diploma in Medical Administration/Healthcare Administration

Job description

Job Description:

Company: IIQAF Group

Location: Dubai, United Arab Emirates

Industry: Hospital / Health Care

Employment Type: Full-Time

Salary: AED 6,000 – AED 6,500 per month

Job Summary

IIQAF Group is seeking a professional, friendly, and organized Medical Receptionist to support front desk and administrative operations in a hospital environment in Dubai. The Medical Receptionist will be responsible for welcoming patients and visitors, managing appointments, handling telephone and email inquiries, registering patients, maintaining accurate records, coordinating with medical and nursing teams, and providing efficient patient support.

Key Responsibilities

• Welcome and greet patients, visitors, and families in a professional and courteous manner.
• Manage the hospital or clinic reception desk and ensure an efficient patient check-in experience.
• Register new and returning patients accurately in the hospital or clinic system.
• Verify patient information, identification, contact details, and appointment information.
• Schedule, confirm, reschedule, and cancel patient appointments as required.
• Manage incoming telephone calls, emails, inquiries, and patient requests promptly.
• Provide patients with accurate information regarding appointments, departments, physicians, and general hospital services.
• Coordinate patient appointments with doctors, nurses, specialists, diagnostic departments, and other healthcare professionals.
• Process basic administrative documents, correspondence, and patient-related paperwork accurately.
• Support medical office and hospital administrative activities as assigned.
• Maintain professional communication with patients, doctors, nurses, healthcare staff, and visitors.
• Ensure the reception area is clean, organized, professional, and welcoming.
• Assist with emergency or urgent patient reception procedures according to hospital protocols.
• Perform other medical reception, front desk, and healthcare administrative duties assigned by management.

Required Qualifications

• High school diploma or equivalent qualification required.
• Diploma or certificate in Medical Administration, Healthcare Administration, Hospital Administration, or a related field is an advantage.
• Ability to multitask and prioritize responsibilities in a busy hospital reception environment.
• Professional appearance, positive attitude, and patient-focused approach.
• Ability to work effectively with doctors, nurses, administrative staff, patients, and visitors.
• Willingness to work shifts, weekends, and public holidays when required.

Required Skills

• Medical Receptionist
• Hospital Receptionist
• Clinic Receptionist
• Healthcare Receptionist
• Medical Front Desk
• Front Desk Receptionist
• Data Entry
• Communication Skills
• Customer Service
• Multitasking
• Time Management
• Attention to Detail
• Problem Solving
• Teamwork
• Professionalism

Benefits

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law