Medical Receptionist

iiqaf Group; Dubai; On-site; AED 67,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Paid annual leave

UAE employment visa

End-of-service benefits as per UAELab­

Professional training and development

Career growth opportunities

Supportive and multiculturalHealthcare

Job summary

IIQAF Group is seeking a professional Medical Receptionist to support front desk and administrative operations in a hospital environment in Dubai. The role involves welcoming patients, handling appointments, inquiries, registrations and maintaining accurate records with coordination across medical teams.

The ideal candidate will have a high school diploma, and a relevant medical administration qualification is advantageous.

Qualifications

• High school diploma or equivalent required.
• Diploma/certificate in Medical Administration, Healthcare Administration, Hospital Administration, or related field is an advantage.
• Ability to multitask and prioritize in a busy hospital reception environment.

Responsibilities

• Welcome and greet patients, visitors and families professionally.
• Manage reception desk and ensure efficient check-in.
• Register patients and verify information in the system.
• Schedule, confirm, reschedule, and cancel appointments as needed.
• Handle calls, emails and patient requests promptly.
• Coordinate with doctors, nurses and departments for appointments.

Skills

Multitasking

Professional communication

Patient-focused

Team collaboration

Education

High school diploma or equivalent

Medical Administration / Healthcare Administration diploma

Job description

Company: IIQAF Group
Location: Dubai, United Arab Emirates
Industry: Hospital / Health Care
Employment Type: Full-Time
Salary: AED 6,000 – AED 6,500 per month

Job Summary

IIQAF Group is seeking a professional, friendly, and organized Medical Receptionist to support front desk and administrative operations in a hospital environment in Dubai. The Medical Receptionist will be responsible for welcoming patients and visitors, managing appointments, handling telephone and email inquiries, registering patients, maintaining accurate records, coordinating with medical and nursing teams, and providing efficient patient support.

Key Responsibilities

• Welcome and greet patients, visitors, and families in a professional and courteous manner.
• Manage the hospital or clinic reception desk and ensure an efficient patient check-in experience.
• Register new and returning patients accurately in the hospital or clinic system.
• Verify patient information, identification, contact details, and appointment information.
• Schedule, confirm, reschedule, and cancel patient appointments as required.
• Manage incoming telephone calls, emails, inquiries, and patient requests promptly.
• Provide patients with accurate information regarding appointments, departments, physicians, and general hospital services.
• Coordinate patient appointments with doctors, nurses, specialists, diagnostic departments, and other healthcare professionals.
• Process basic administrative documents, correspondence, and patient-related paperwork accurately.
• Support medical office and hospital administrative activities as assigned.
• Maintain professional communication with patients, doctors, nurses, healthcare staff, and visitors.
• Ensure the reception area is clean, organized, professional, and welcoming.
• Assist with emergency or urgent patient reception procedures according to hospital protocols.
• Perform other medical reception, front desk, and healthcare administrative duties assigned by management.

Required Qualifications

• High school diploma or equivalent qualification required.
• Diploma or certificate in Medical Administration, Healthcare Administration, Hospital Administration, or a related field is an advantage.
• Ability to multitask and prioritize responsibilities in a busy hospital reception environment.
• Professional appearance, positive attitude, and patient-focused approach.
• Ability to work effectively with doctors, nurses, administrative staff, patients, and visitors.
• Willingness to work shifts, weekends, and public holidays when required.

Required Skills

• Medical Receptionist
• Hospital Receptionist
• Clinic Receptionist
• Healthcare Receptionist

Benefits

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law
• Professional training and development opportunities
• Career growth opportunities
• Supportive and multicultural healthcare working environment
• Employee benefits according to company policy