Reception & Aftersales Support Specialist

Al-Futtaim; Dubai; On-site; AED 60,000 - 75,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist in Dubai to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and professional image through excellent service. The role supports day-to-day admin tasks and collaborates with internal teams, especially the Aftersales division, to deliver a seamless customer experience.

Responsibilities include meeting coordination, greeting guests, managing calls, and maintaining records with strict confidentiality.

Qualifications

• Diploma or Bachelor's degree preferred.
• 1-3 years of experience in front-desk, customer service or administrative role.
• English fluency required; Arabic is an advantage.

Responsibilities

• Coordinate meetings and assist visitors with access, seating and refreshments.
• Greet visitors and callers professionally; maintain a neat reception area.
• Obtain positive feedback from visitors and staff; resolve issues promptly and courteously.
• Direct calls and inquiries and relay messages on time.
• Complete reports, correspondence and documentation accurately and on time.
• Maintain accurate visitor logs and internal records; ensure confidentiality.
• Coordinate between reception and Aftersales team to support smooth workflow.

Skills

English communication

MS Office

Customer service

Multitasking

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Al-Futtaim is seeking a Receptionist in Dubai to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and professional image through excellent service. The role supports day-to-day admin tasks and collaborates with internal teams, especially the Aftersales division, to deliver a seamless customer experience.

Responsibilities include meeting coordination, greeting guests, managing calls, and maintaining records with strict confidentiality.