Aftersales Receptionist: Elevate Customer Experience

Al-Futtaim; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist for the Aftersales Department to ensure top-tier customer service across email, phone, and in-person interactions. You will be a central point for resolving issues and fostering a quality service culture, empowering you to make customer-focused decisions and build lifelong relationships.

The role involves handling inquiries promptly, logging interactions, and coordinating with staff to deliver fast, courteous service across multiple channels.

Qualifications

• Excellent verbal and written communication skills.
• 1-2 years of experience in customer service.
• Familiarity with IT systems related to customer service.
• High adaptability across multiple channels.

Responsibilities

• Handle incoming calls, note reasons, and forward to relevant team members.
• Provide excellent customer service via email, phone, or walk-in.
• Resolve customer queries promptly within company guidelines.
• Attend to customer needs and forward enquiries quickly and responsibly.
• Log all calls with time, date, and caller details to maintain records.
• Maintain up-to-date knowledge of personnel and procedures to streamline communications.
• Deal with drop-in customers quickly and coordinate with staff to ensure efficient service.

Skills

Verbal communication

Written communication

Customer service

IT literacy

Job description

Al-Futtaim is seeking a Receptionist for the Aftersales Department to ensure top-tier customer service across email, phone, and in-person interactions. You will be a central point for resolving issues and fostering a quality service culture, empowering you to make customer-focused decisions and build lifelong relationships.

The role involves handling inquiries promptly, logging interactions, and coordinating with staff to deliver fast, courteous service across multiple channels.