Receptionist - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 44,640 - 72,540; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Receptionist to support the Aftersales front desk, greet visitors, manage calls, and coordinate appointments with the Aftersales team.

The role emphasizes professional communication in English (Arabic a plus), attention to detail, discretion with confidential information, and the ability to multitask in a busy, customer-focused environment.

Qualifications

• Diploma or bachelor's degree in business administration or related field preferred.
• 1–3 years of experience in reception, administration, customer service, or similar front-desk role.
• Experience in automotive, aftersales, retail, hospitality, or service environment advantageous.
• Excellent written and spoken English; Arabic a plus.

Responsibilities

• Welcome customers, visitors, suppliers and callers in a professional and courteous manner.
• Identify visitor requirements and direct to the correct employee or department.
• Coordinate communication with the Aftersales team to support efficient service.
• Schedule meetings and notify employees when visitors arrive.
• Maintain a clean, welcoming reception area and handle confidential information.

Skills

Front-desk operations

Visitor coordination

Appointment scheduling

Telephone call management

Customer issue resolution

Business correspondence

English communication

Arabic communication

Time management

Multitasking

Education

Diploma or Bachelor's degree in business administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Receptionist - Automotive Aftersales Job Snapshot Role: Receptionist Location: Dubai, United Arab Emirates Industry: Automotive Function: Front Desk-Reception Experience: 1-3 years Job Type: Full-time

Position Overview

The Receptionist - Automotive Aftersales position in Dubai, United Arab Emirates, is an Automotive hiring opportunity focused on front-desk coordination, customer communication, and administrative support. As the first point of contact for visitors and callers, the Receptionist will create a professional welcome while helping customers connect efficiently with the Aftersales team. This role suits an organised and service-oriented professional who can manage appointments, calls, visitor requirements, records, correspondence, and competing priorities in a busy automotive environment.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Front Desk-Reception
• Salary: 4000-6500
• Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Receptionist supports the customer journey by keeping communication between visitors, callers, employees, and the Aftersales division clear and timely. Well-managed reception activities help reduce waiting times, prevent missed messages, and maintain an organised flow of customers throughout the facility. The position also protects the company 's professional image by ensuring the reception area remains presentable, visitor information is handled confidentially, and routine issues are resolved with patience and courtesy.

Key Responsibilities

• Welcome customers, visitors, suppliers, and callers in a professional and courteous manner.
• Identify visitor requirements and direct each person to the correct employee or department.
• Coordinate customer communication with the Aftersales team to support an efficient service experience.
• Schedule meetings accurately and notify employees when their visitors arrive.
• Arrange timely visitor access, seating, and refreshments when required.
• Answer incoming calls promptly and transfer enquiries to the appropriate contact.
• Record complete messages and relay them without unnecessary delay.
• Provide approved information about appointments, departments, and service procedures.
• Maintain a clean, orderly, and welcoming reception area.
• Address routine visitor concerns promptly and escalate complex matters to the relevant team.
• Prepare reports, correspondence, forms, and administrative documents accurately.
• Complete assigned documentation and submit it within agreed deadlines.
• Maintain current visitor logs, telephone directories, contact lists, and internal records.
• Handle customer, visitor, and company information with discretion and confidentiality.
• Receive and distribute documents, correspondence, and deliveries according to internal procedures.
• Use Outlook to manage appointments, email communication, and meeting coordination.
• Support the Aftersales division during busy customer-service periods.
• Collect visitor and employee feedback to help identify front-desk service improvements.
• Coordinate with administration, security, customer service, and operational teams when necessary.
• Follow workplace procedures covering safety, access control, recordkeeping, and customer care.

Ideal Profile

• Diploma or bachelor 's degree in business administration or a related field is preferred.
• One to three years of experience in reception, administration, customer service, or a comparable front-desk position.
• Previous exposure to an automotive, aftersales, retail, hospitality, or service-based environment is advantageous.
• Excellent written and spoken English communication skills.
• Arabic language proficiency is an advantage.
• Professional telephone etiquette and a confident customer-facing manner.
• Strong customer-service orientation with the ability to respond patiently and courteously.
• Good organisational, scheduling, and time-management capabilities.
• Ability to manage visitors, telephone calls, meetings, messages, and documentation simultaneously.
• High attention to detail when preparing reports and maintaining records.
• Ability to remain composed and productive in a busy reception environment.
• Sound judgement when handling confidential or sensitive information.
• Dependable approach with a commitment to punctuality and accurate task completion.
• Positive teamwork skills and willingness to support changing Aftersales priorities.

Skills Set

• Front-desk operations
• Automotive aftersales support
• Visitor coordination
• Appointment scheduling
• Telephone call management
• Message handling
• Customer issue resolution
• Administrative reporting
• Business correspondence
• Visitor log maintenance
• Confidential recordkeeping
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• English communication
• Arabic communication
• Time management
• Multitasking

Why Join Us

• Develop practical reception and administration experience within the Automotive industry.
• Gain direct exposure to customer-facing Aftersales operations.
• Work alongside service, customer-care, administration, and operational teams.
• Strengthen skills in appointment management, business communication, documentation, and customer coordination.
• Build experience in a stable sector with continuous demand for professional aftersales services.
• Access opportunities to progress into customer service, administration, or Aftersales support positions.
• Contribute directly to customer satisfaction and an organised service-centre experience.

About the Company

Al-Futtaim Automotive operates across vehicle sales, servicing, repairs, parts, leasing, and mobility solutions. Its Aftersales teams connect customers with trained service professionals and structured support processes designed to maintain efficient vehicle-care experiences. As part of the wider Al-Futtaim organisation, the Automotive division offers a professional environment where customer service, operational coordination, and long-term relationship building remain central to everyday performance.