Front Desk & Customer Experience Coordinator

Al-Futtaim; Sharjah; On-site; AED 78,000 - 100,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist to be the first point of contact for customers and visitors, promoting a welcoming and professional atmosphere. The role involves managing front-desk operations, supporting administrative activities, and coordinating with internal teams to ensure smooth communication and a positive company image.

Success in this role is measured by strong meeting coordination, exceptional customer service, and efficient handling of calls and inquiries, while maintaining

Qualifications

• Diploma or bachelor’s degree in Business Administration or related field.
• 1-3 years of experience in front-desk, customer service, or administrative support roles.
• Excellent verbal and written English; Arabic is an advantage.
• Proficiency in MS Office applications (Outlook, Word, Excel).

Responsibilities

• Meeting and Visitor Coordination: Schedule meetings and assist visitors with access, seating and refreshments.
• Front Desk Operations: Greet visitors and callers professionally and keep reception area organized.
• Customer Service Excellence: Deliver excellent customer service and resolve issues promptly and courteously.
• Communication Management: Direct calls and inquiries, relay messages promptly.
• Administrative Support: Complete and submit reports, correspondence, and documentation on time.
• Record and Data Maintenance: Maintain confidential visitor logs and internal records.
• Support to Aftersales Operations: Coordinate between reception and Aftersales for smooth workflow.

Skills

Customer service

Multitasking

Attention to detail

Organizational skills

Education

Diploma or Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Al-Futtaim is seeking a Receptionist to be the first point of contact for customers and visitors, promoting a welcoming and professional atmosphere. The role involves managing front-desk operations, supporting administrative activities, and coordinating with internal teams to ensure smooth communication and a positive company image.

Success in this role is measured by strong meeting coordination, exceptional customer service, and efficient handling of calls and inquiries, while maintaining