Aftersales Receptionist | Multichannel Customer Care

Al-Futtaim; Dubai; On-site; AED 36,000 - 62,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist for the Aftersales Department in Dubai. The role focuses on delivering exceptional customer service across phone, email, and in-person interactions, acting as a focal point for service quality and customer satisfaction.

You will handle inquiries, coordinate with team members, and maintain accurate records while ensuring quick, effective resolution and a positive overall customer experience in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities to resolve queries.
• Familiarity with IT systems related to customer service.
• High adaptability to maintain seamless service across channels.

Responsibilities

• Handle all incoming telephone communications and forward to relevant team members.
• Provide excellent customer service via email, phone, or walk-in.
• Resolve customer queries promptly before escalation if necessary.
• Attend to customer needs and understand requirements to maximize enquiries handled.
• Log calls with time, date, and caller details to maintain records.
• Maintain up-to-date knowledge of personnel and procedures to streamline communications.
• Deal with walk-in customers quickly and coordinate with staff for efficient service.

Skills

Verbal communication

Written communication

Problem solving

Adaptability

Tools

CRM systems

Job description

Al-Futtaim is seeking a Receptionist for the Aftersales Department in Dubai. The role focuses on delivering exceptional customer service across phone, email, and in-person interactions, acting as a focal point for service quality and customer satisfaction.

You will handle inquiries, coordinate with team members, and maintain accurate records while ensuring quick, effective resolution and a positive overall customer experience in a fast-paced environment.