Front Desk & Customer Experience Specialist

Al-Futtaim; Dubai; Sur place; AED 40 000 - 56 000; Plein temps

Résumé du poste

Al-Futtaim Dubai is seeking a proactive Receptionist to be the first point of contact for visitors and phone inquiries. You will ensure professional service, forward calls, and support daily front-desk operations to uphold the company’s customer service standards.

The role requires strong English communication, 1–2 years in customer service, and basic IT skills to log calls and manage records. A pleasant, proactive personality and teamwork are essential for success.

Qualifications

• Proven English communication skills in speaking and writing.
• Experience handling customer inquiries across channels.
• Ability to log calls with accuracy and maintain records.

Responsabilités

• Handle all incoming telephone communications and note reasons for calls; forward calls to relevant team members.
• Provide excellent customer service per company policy and procedures; resolve queries promptly.
• Log calls with details including time, date, and caller information; maintain up-to-date procedures.

Connaissances

Excellent verbal and written com

Customer service orientation

Time management & organization

Basic IT/logging calls

Description du poste

Al-Futtaim Dubai is seeking a proactive Receptionist to be the first point of contact for visitors and phone inquiries. You will ensure professional service, forward calls, and support daily front-desk operations to uphold the company’s customer service standards.

The role requires strong English communication, 1–2 years in customer service, and basic IT skills to log calls and manage records. A pleasant, proactive personality and teamwork are essential for success.