RC RAK Al Wadi Butler

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel management company in Ras al-Khaimah is seeking a dedicated guest service professional to enhance guest experiences. In this role, you will be responsible for greeting guests, addressing special requests, and ensuring room quality. The ideal candidate will have at least 1 year of experience in a related position along with supervisory experience. A high school diploma or G.E.D. equivalent is required. Join us in delivering exceptional service to our guests in a welcoming environment.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Greet guests and explain details and amenities.
• Respond to guest requests for special arrangements.
• Inspect guest rooms after cleaning for quality standards.
• Assist management in hiring, training, and evaluating staff.

Skills

Guest service skills

Communication skills

Ability to lift up to 25 pounds

Education

High school diploma or G.E.D. equivalent

Job description

Description

Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g. unpacking, dry cleaning, press guest garment, shoeshine, assist with reservations and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer, record and process all guest calls, messages, requests, questions or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status, determine discrepant rooms, prioritize room cleaning and update status of departing guest rooms. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.