Quality Manager - Elevate Guest Experience & Standards

St. Regis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand seeks a professional dedicated to implementing quality assurance processes that enhance customer satisfaction and employee engagement. The role involves coaching management, conducting audits for compliance, and analyzing guest feedback to ensure standards are met. Candidates should have a relevant degree and experience in guest services, with a strong focus on data analysis and quality management. Join a dynamic team committed to excellence in service delivery.

Qualifications

• 3+ years of experience in guest services or related professional area.
• Experience in coaching and guidance on quality management.
• Ability to analyze issues and implement corrective actions.

Responsibilities

• Implement quality assurance processes that align with company standards.
• Coach managers on Total Quality Management leadership style.
• Conduct audits to ensure compliance with quality standards.
• Review guest feedback and address complaints effectively.

Skills

Quality Assurance

Customer Service

Data Analysis

Education

2-year degree in Business Administration or related major

4-year bachelor’s degree in Business Administration or related major

Job description

A luxury hotel brand seeks a professional dedicated to implementing quality assurance processes that enhance customer satisfaction and employee engagement. The role involves coaching management, conducting audits for compliance, and analyzing guest feedback to ensure standards are met. Candidates should have a relevant degree and experience in guest services, with a strong focus on data analysis and quality management. Join a dynamic team committed to excellence in service delivery.