Quality, Hygiene and Sustainability Coordinator

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai seeks a professional to support hygiene, quality, and sustainability activities. The role involves conducting inspections, managing documentation, and coordinating training sessions. Ideal candidates should have a PIC Level 3 qualification and demonstrate good communication and organizational skills, alongside a commitment to providing exceptional guest experiences in a fast-paced environment.

Qualifications

• Must possess a mandatory PIC Level 3 qualification.
• F&B experience is preferred but not required.
• Previous guest experience is necessary.

Responsibilities

• Support the QHS Manager in daily hygiene, quality, and sustainability activities.
• Conduct hygiene inspections in kitchens and F&B outlets.
• Assist in preparing training materials for hygiene and quality.
• Coordinate QHS training sessions and maintain training records.
• Help organize awareness campaigns related to sustainability.

Skills

Good organizational and documentation skills

Basic knowledge of food safety and hygiene practices

Willingness to learn and follow instructions

Good communication skills

Basic proficiency in MS Office (Excel, Word, PowerPoint)

Commitment to delivering exceptional guest experience

Education

PIC Level 3

F&B experience

Guest experience

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

To support the QHS Manager in daily hygiene, quality, and sustainability activities. The role focuses on inspections, documentation, data collection, training coordination, and audit preparation, ensuring compliance with food safety, quality standards, and environmental requirements.

Key Responsibilities

Hygiene & Food Safety

• Assist in implementing and monitoring HACCP and food safety practices.
• Conduct basic hygiene inspections in kitchens, F&B outlets, and back-of-house areas.
• Support compliance with Dubai Municipality hygiene requirements.
• Assist with hygiene reports, records, and corrective action follow-ups.

Quality Support

• Support preparation for internal and external audits. (LQA)
• Collect and summarize guest feedback data (e.g., TrustYou).
• Track corrective actions and follow up with departments.

Sustainability Support

• Assist in implementing the Sustainability Management Plan.
• Support eco-certification documentation (e.g., Green Globe, DST audit).
• Assist in sustainability awareness activities for colleagues and guests.

Documentation & Compliance

• Maintain organized QHS files, logs, and records.
• Ensure documents are updated and ready for audits.
• Support compliance tracking under guidance of the QHS Manager.
• Assist in preparing training materials and conducting trainings related to hygiene, quality, and sustainability.

Training & Awareness

• Coordinate QHS training sessions and maintain training records.
• Prepare basic training materials such as PowerPoint presentations, handouts, posters, and SOP summaries.
• Support delivery of hygiene, quality, and sustainability training.
• Assist with QHS induction training for new employees.
• Help organize awareness campaigns and activities.

Skills & Competencies

• Good organizational and documentation skills
• Basic knowledge of food safety and hygiene practices
• Willingness to learn and follow instructions
• Good communication skills
• Basic proficiency in MS Office (Excel, Word, PowerPoint)
• Commitment to delivering exceptional guest experience

Qualifications

• PIC Level 3 is mandatory
• F&B experience is an advantage
• Guest experience is mandatory

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.