Project Coordinator

Experts Plus Recruitment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency based in Dubai is seeking a Project Coordinator responsible for managing employee relations and coordinating day-to-day operations. The ideal candidate will have strong customer service experience, basic HR knowledge, and excellent proficiency in MS Excel and PowerPoint. Responsibilities include handling staff queries, preparing reports, and ensuring smooth project operations. Arabic-speaking candidates are preferred, and interviews are expected to commence soon.

Qualifications

• 1-3 years of experience in call centre, customer service, or outsourcing operations.
• Basic HR knowledge or experience in employee relations is preferred.
• Excellent proficiency in MS Excel and PowerPoint.

Responsibilities

• Oversee employee relations and day-to-day coordination for the staff.
• Manage employee queries related to salaries and leave.
• Prepare daily, weekly, and monthly reports on staffing.

Skills

Customer service experience

Call centre experience

Excellent proficiency in MS Excel

Strong communication skills

Education

1-3 years of experience in call centre or customer service

Basic HR knowledge or experience in employee relations

Tools

MS Excel

PowerPoint

Job description

Job Purpose

The Project Coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong customer service/call centre experience with basic HR knowledge. The coordinator will handle staff queries, grievances, reporting, and ensure smooth project operations.

Requirements

Employee Relations & Support

• Act as the primary point of contact for employees assigned to the client's project.
• Manage employee queries related to payslips, salary certificates, leave, attendance, and general concerns.
• Handle grievances, complaints, and conduct basic investigations when required.
• Ensure professional resolution of issues in coordination with the HR team.

HR & Administrative Support

• Assist employees with HR documentation and policy clarification.
• Maintain accurate employee records, trackers, and databases.
• Support onboarding and offboarding activities for staff.

Project Coordination

• Serve as the liaison between the employee team and companies operations/contact points.
• Coordinate shift schedules, replacements, and manpower requirements.
• Follow up on attendance, performance issues, and operational concerns.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
• Create presentations and maintain trackers using Excel and PowerPoint.

Candidate Requirements

Education & Experience

• 1-3 years of experience in call centre, customer service, or outsourcing operations.
• Basic HR knowledge or experience in employee relations is preferred.

Technical Skills

• Excellent proficiency in MS Excel and PowerPoint (mandatory).
• Strong reporting, documentation, and data management skills.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to manage a large workforce (160+ staff) with professionalism.
• Problem-solving attitude, organized, and able to work independently.
• High level of maturity, discipline, and stakeholder management capabilities.

Additional Notes

• Arabic-speaking candidates are preferred.
• Gender and driving license requirements are pending confirmation from the hiring manager.
• Interviews are expected to begin next week.