Program Manager - Seller Experience

Amazon UAE; Dubai; On-site; AED 200,880 - 290,160; Full time

Job summary

Amazon UAE is seeking a Program Manager - Seller Experience in Dubai, UAE. The role focuses on improving how sellers and customers interact with Amazon across the Middle East and North Africa.

You will develop product strategies, analyze data, evaluate opportunities, and optimize fulfillment processes while coordinating cross-functional teams across regions. The ideal candidate has 1 year of program or project management experience, strong Excel and data analysis skills, and the ability to

Qualifications

• Bachelor's degree or equivalent qualification.
• At least 1 year of program management or project management experience.
• Intermediate Excel skills including pivot tables, charts, and lookups.
• Ability to analyze operational and customer data and draw insights.
• Strong project-planning skills with milestones, owners, and dependencies.

Responsibilities

• Develop product and program strategies aligned with seller needs and business objectives.
• Translate priorities into clear goals, milestones, and measurable outcomes.
• Analyze data to identify seller behavior, customer trends, and gaps.
• Turn findings into actionable recommendations for product and processes.
• Lead market research and competitive analysis for regional opportunities.
• Coordinate pilots and evaluate outcomes with cross-functional teams.
• Establish and track performance indicators for pilots and initiatives.
• Communicate status, risks, and decisions to stakeholders regularly.
• Manage project schedules and ensure timely completion of actions.

Skills

Program management

Project management

Seller experience

Customer experience

Product strategy

Data analysis

Microsoft Excel

SQL

Stakeholder management

Cross-functional collaboration

Operational analysis

Education

Bachelor's degree

Tools

Microsoft Access

SQL

Job description

Job Snapshot

Program Manager - Seller Experience
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Program Management
Experience: 1 years of program or project management experience
Job Type: Full-time

Role Overview

Program Manager - Seller Experience in Dubai, United Arab Emirates is an Internet opportunity focused on improving how sellers and customers interact with Amazon across the Middle East and North Africa. The role will develop product strategies, analyze customer and operational data, evaluate market opportunities, optimize fulfillment processes, and manage initiatives that improve seller engagement and customer experience. The successful candidate will work across business units, countries, and functional teams to turn customer insights into practical program improvements. This position requires structured problem-solving, strong stakeholder coordination, and the ability to manage projects in a fast-moving and evolving environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Program Management
Salary: 18000-26000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Context

The Program Manager - Seller Experience will support initiatives that strengthen Amazon 's seller ecosystem and improve the customer journey across regional marketplaces. The role will connect product vision, customer research, competitive intelligence, fulfillment knowledge, performance tracking, and stakeholder collaboration. The program manager will assess seller and customer needs, define improvement opportunities, and coordinate pilot programs from planning through evaluation. The role will also help teams understand domestic and international fulfillment processes so that proposed solutions are practical, scalable, and aligned with operational requirements.

Key Responsibilities

• Develop product and program strategies aligned with seller needs, customer expectations, and business objectives.
• Translate broad business priorities into clear program goals, requirements, milestones, and measurable outcomes.
• Analyze complex data sets to identify seller behavior, customer trends, operational gaps, and improvement opportunities.
• Turn analytical findings into actionable recommendations for product, process, and program development.
• Conduct market research and competitive analysis to identify regional trends and strategic opportunities.
• Evaluate competing seller services, fulfillment solutions, and customer‑experience practices.
• Lead customer and seller research initiatives to understand preferences, pain points, and emerging expectations.
• Gather insights through interviews, surveys, performance data, operational feedback, and stakeholder discussions.
• Develop a detailed understanding of domestic and international fulfillment processes.
• Identify process gaps that affect seller participation, delivery performance, customer experience, or operational efficiency.
• Recommend practical process improvements that simplify workflows and improve service consistency.
• Design and manage pilot initiatives that test new products, processes, or seller‑engagement mechanisms.
• Establish performance indicators and tracking mechanisms for pilot programs.
• Monitor seller participation, operational results, customer impact, and progress against targets.
• Review pilot outcomes and recommend whether initiatives should be improved, scaled, redesigned, or discontinued.
• Coordinate projects across product, operations, technology, commercial, and regional teams.
• Facilitate regular stakeholder meetings and maintain alignment across different countries and functions.
• Communicate project status, risks, dependencies, decisions, and required actions clearly.
• Prepare structured reports, analytical summaries, business recommendations, and leadership updates.
• Manage project schedules and ensure assigned actions are completed within agreed timelines.
• Support continuous improvement by identifying inefficient processes and developing scalable solutions.
• Balance customer needs, seller experience, operational limitations, and business priorities when making recommendations.

Ideal Profile

• Bachelor 's degree or an equivalent recognized qualification.
• At least 1 year of program management or project management experience.
• Intermediate Microsoft Excel skills, including pivot tables, charts, multiple‑criteria lookups, nested formulas, data cleansing, and array formulas.
• Ability to analyze operational and customer data and communicate meaningful conclusions.
• Strong project‑planning skills with the ability to define milestones, owners, dependencies, and success measures.
• Experience working with cross‑functional stakeholders is advantageous.
• Ability to manage changing priorities and make progress despite incomplete information.
• Strong written and verbal communication skills.
• Detail‑oriented approach to reporting, documentation, and performance monitoring.
• Customer‑focused mindset with an interest in improving seller and marketplace experiences.
• Ability to conduct structured market and competitive research.
• Familiarity with domestic or international fulfillment processes is beneficial.
• Experience with Microsoft Access and SQL is preferred.
• Fluency in spoken, written, and read Arabic is advantageous.

Skills Set

• Program management
• Project management
• Seller experience
• Customer experience
• Product strategy
• Product vision
• Data analysis
• Customer research
• Market research
• Competitive analysis
• Process optimization
• Fulfillment processes
• Seller engagement
• Pilot program management
• Performance tracking
• Stakeholder management
• Cross‑functional collaboration
• Business requirements
• Operational analysis
• Continuous improvement
• Microsoft Excel
• Pivot tables
• Data cleansing
• Advanced formulas
• Microsoft Access
• SQL
• Business reporting
• Project scheduling
• Customer insights
• Regional marketplace operations
• Arabic language

Why Join Us

This opportunity allows the program manager to influence how sellers and customers experience Amazon across the Middle East and North Africa. The role provides exposure to product strategy, fulfillment operations, marketplace development, customer research, analytics, and cross‑functional program execution. The position is well suited to an early‑career professional seeking meaningful project ownership and the opportunity to build regional experience within a large technology and e-commerce business. It offers a strong foundation for growth in program management, product management, operations, analytics, or seller services.

About the Company

Amazon is a global technology, e‑commerce, logistics, and digital‑services company connecting customers, sellers, and businesses through online marketplaces and fulfillment networks. Across the Middle East and North Africa, Amazon develops tools, programs, and operational solutions that help sellers grow while improving selection, convenience, and customer experience.