Program Manager - E-Commerce Fulfillment Strategy and Operations - Dubai UAE

Amazon UAE; Dubai; On-site; AED 150,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Dynamic work environment

Job summary

Amazon UAE is seeking a Program Manager for E-Commerce Fulfillment Strategy and Operations in Dubai. The role focuses on enhancing customer and seller experience while driving growth across fulfillment networks in the MENA region.

The ideal candidate will manage programs aimed at improving delivery speed and efficiency. A Bachelor's degree and 3 years of project management experience are required. Join a dynamic environment with opportunities for career growth and innovation.

Qualifications

• Minimum 3 years of experience in program or project management.
• Strong experience working with cross-functional teams.
• Advanced knowledge of Excel including pivot tables.

Responsibilities

• Develop and execute programs to improve customer experience.
• Collaborate with cross-functional teams to identify operational gaps.
• Analyze data and trends to drive continuous improvement.

Skills

Program or project management

Stakeholder management

Data analysis

Cross-functional collaboration

Process improvement

SQL

Excel

Education

Bachelor's degree in Business, Engineering, or related field

Job description

Program Manager - E-Commerce Fulfillment Strategy and Operations - Dubai UAE

Program Manager - E-Commerce Fulfillment Strategy and Operations role in Dubai UAE focuses on driving growth, improving delivery speed, and enhancing customer and seller experience within Amazon's third‑party external fulfillment network across the MENA region.

Key Responsibilities

• Develop and execute programs to improve customer experience and seller performance across fulfillment channels
• Collaborate with cross‑functional teams to identify operational gaps and implement scalable solutions
• Analyze data, trends, and performance metrics to drive continuous improvement initiatives
• Define business and technical requirements to support process optimization
• Lead strategy and operations for delivery speed improvement programs
• Monitor program performance and report outcomes to leadership teams
• Drive innovation by adopting best practices and emerging technologies in logistics and fulfillment
• Coordinate with stakeholders to ensure alignment and smooth program execution

Ideal Profile

• Bachelor's degree in Business, Engineering, or related field
• Minimum 3 years of experience in program or project management
• Strong experience working with cross‑functional teams in both technical and non‑technical environments
• Advanced knowledge of Excel including pivot tables and data analysis techniques
• Experience using SQL and data‑driven decision‑making approaches
• Proven ability to design and implement process improvement initiatives
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities in a fast‑paced environment

Why Join Us

• Opportunity to work with a leading global e‑commerce and logistics organization
• Exposure to large‑scale fulfillment and delivery optimization projects
• Competitive compensation and career growth opportunities
• Dynamic work environment focused on innovation and operational excellence
• Chance to contribute to high‑impact initiatives across the MENA region

About the Company: Amazon, through its regional entity Souq.com FZ LLC in Dubai, continues to expand its e‑commerce and fulfillment capabilities across the Middle East. With a strong focus on customer satisfaction, fast delivery, and data‑driven operations, Amazon offers professionals the opportunity to work on impactful programs that shape the future of online retail and logistics in the region.