Senior Product Manager - Delivery Experience

Amazon UAE; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Amazon UAE is seeking a Senior Product Manager – Delivery Experience in Dubai to own regional roadmaps, guide end-to-end product delivery, and drive commercial performance while improving how customers receive orders.

You will lead cross-functional teams, analyze complex data, and influence leaders across functions to shape regional delivery initiatives.

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum 5 years of experience in product management, program management, product marketing, business development, or technology.
• Demonstrated experience as a product manager or product owner.
• Proven ownership of roadmap strategy and definition.
• Experience delivering products from concept through launch and performance management.
• Strong understanding of feature prioritization and end-to-end delivery.
• Experience owning or managing technology-enabled products.
• Strong analytical capability with complex datasets.
• Sound financial acumen and ability to assess commercial viability.
• Excellent business judgment in customer-facing and operational environments.
• Ability to prepare persuasive business documents for senior leadership.
• Proven ability to influence executives using data-driven insights.
• Experience coordinating teams and senior stakeholders.
• Strong strategic thinking with execution discipline.
• Ability to manage ambiguity in fast-changing environments.
• Customer-focused with interest in ecommerce and delivery innovation.
• Entrepreneurial approach and ownership mindset.
• Excellent written and verbal English communication skills.
• Experience working across MENA markets is advantageous.

Responsibilities

• Own the regional strategy and roadmap for delivery experience products and initiatives.
• Identify customer needs, delivery pain points, and opportunities using insights.
• Translate customer and business requirements into product visions, priorities, and launch plans.
• Manage products from concept through development, launch, adoption, and improvement.
• Define product requirements, success criteria, operating models, and measurable outcomes.
• Evaluate product features, investments, dependencies, and tradeoffs.
• Coordinate technology, operations, finance, marketing, and customer experience teams.
• Build alignment across regional and global stakeholders before execution.
• Lead cross-functional teams through milestones, testing, and market launches.
• Monitor product performance and customer experience after release.
• Own relevant P&L considerations and assess financial viability of decisions.
• Develop forecasts, business cases, and financial models.
• Use datasets to identify trends and diagnose performance gaps.
• Establish KPIs covering delivery reliability, customer satisfaction, cost, speed.
• Prepare executive summaries and decision papers for leadership.
• Present product recommendations and insights to senior Amazon leadership.
• Influence stakeholders across functions and markets without heavy authority.
• Identify constraints and work with delivery teams on scalable solutions.
• Balance strategic planning with hands-on execution in a fast-moving environment.
• Manage risks, dependencies, and competing priorities.
• Promote experimentation and continuous improvement across programs.
• Ensure new products support customer-centric standards in the MENA region.

Skills

Product management

Delivery experience

Product roadmap

Product strategy

End-to-end product delivery

Technology products

KPI development

Data-driven decision-making

Customer experience

E-commerce

Last-mile delivery

Operational excellence

Cross-functional leadership

Senior stakeholder management

Executive communication

Market analysis

Customer insights

Change leadership

MENA product strategy

Education

Bachelor's degree or an equivalent recognized qualification

Job description

Job Snapshot

Senior Product Manager – Delivery Experience. Location: Dubai, United Arab Emirates. Industry: Internet. Function: Product Management. Experience: Minimum 5 years. Job Type: Full-time.

Overview

Senior Product Manager – Delivery Experience in Dubai, United Arab Emirates is an Internet opportunity leading customer‑focused delivery products, business strategy, and operational improvement across the Middle East and North Africa. Amazon is hiring an experienced product leader to own regional roadmaps, guide end‑to‑end product delivery, manage commercial performance, and improve how customers receive their orders.

Key Responsibilities

• Own the regional strategy and roadmap for delivery experience products and initiatives.
• Identify customer needs, delivery pain points, and opportunities using quantitative and qualitative insights.
• Translate customer and business requirements into clear product visions, priorities, and launch plans.
• Manage products from initial concept and business case through development, launch, adoption, and continuous improvement.
• Define product requirements, success criteria, operating models, and measurable customer outcomes.
• Evaluate product features, investment options, dependencies, and delivery tradeoffs.
• Coordinate technology, operations, finance, commercial, marketing, and customer experience teams.
• Build alignment across regional and global stakeholder groups before product execution begins.
• Lead cross‑functional teams through delivery milestones, testing, implementation, and market launches.
• Monitor product performance and customer experience after release.
• Own relevant profit and loss considerations and assess the financial viability of strategic decisions.
• Develop forecasts, business cases, financial models, and value‑assurance frameworks.
• Use complex datasets to identify trends, diagnose performance gaps, and recommend corrective actions.
• Establish KPIs covering delivery reliability, customer satisfaction, adoption, cost, speed, and operational efficiency.
• Prepare compelling written business documents, executive summaries, and decision papers.
• Present product recommendations and performance insights to senior Amazon leadership.
• Influence stakeholders across functions, markets, and organizational levels without relying solely on formal authority.
• Identify operational constraints and work with delivery teams to implement scalable solutions.
• Balance strategic planning with hands‑on execution in a fast‑moving e‑commerce environment.
• Manage risks, dependencies, resource constraints, and competing product priorities.
• Promote experimentation, entrepreneurship, and continuous improvement across delivery experience programs.
• Ensure new products and features support Amazon's customer‑centric standards throughout the MENA region.

Ideal Profile

• Bachelor's degree or an equivalent recognized qualification.
• Minimum 5 years of experience in product management, program management, product marketing, business development, or technology.
• Demonstrated experience working as a product manager or product owner.
• Proven ownership of product roadmap strategy and definition.
• Experience delivering products from concept through launch and ongoing performance management.
• Strong understanding of feature prioritization, product tradeoffs, and end‑to‑end delivery.
• Experience owning or managing technology‑enabled products.
• Strong analytical capability and confidence working with complex datasets.
• Sound financial acumen and the ability to assess the commercial viability of major decisions.
• Excellent business judgment in customer‑facing and operational environments.
• Ability to prepare persuasive business documents for senior leadership.
• Proven ability to influence executives using data‑driven insights.
• Experience coordinating functional teams and senior stakeholders.
• Strong strategic thinking combined with execution discipline.
• Ability to manage ambiguity and make decisions in rapidly changing environments.
• Customer‑focused mindset with a strong interest in e‑commerce and delivery innovation.
• Entrepreneurial approach and willingness to take ownership of challenging initiatives.
• Excellent written and verbal English communication skills.
• Experience working across MENA markets is advantageous.

Skills Set

• Product management
• Product ownership
• Delivery experience
• Product roadmap
• Product strategy
• End‑to‑end product delivery
• Technology products
• Feature prioritization
• Product tradeoffs
• Profit and loss management
• Business strategy
• Business case development
• Financial analysis
• Data‑driven decision‑making
• Customer experience
• E‑commerce
• Last‑mile delivery
• Operational excellence
• Program value assurance
• KPI development
• Product launches
• Cross‑functional leadership
• Senior stakeholder management
• Executive communication
• Market analysis
• Customer insights
• Change leadership
• MENA product strategy

Why Join Us

This role provides the opportunity to shape how millions of customers across the MENA region experience Amazon deliveries. The successful candidate will influence regional product strategy, customer satisfaction, operational performance, and technology investments while working with senior leaders and diverse global teams. The position combines strategic ownership with practical execution and offers exposure to complex e‑commerce, logistics, financial, and technology challenges. It is suited to a product leader seeking significant regional impact and long‑term career development within a customer‑focused global organization.

About the Company

Amazon is a global technology, e‑commerce, logistics, and digital services company committed to creating convenient and reliable customer experiences. Through continuous product innovation, advanced technology, and an extensive fulfillment and delivery network, Amazon develops services that help customers receive their orders quickly, accurately, and with greater flexibility.