Program Manager - External Fulfillment Strategy

Amazon UAE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Souq.com FZ LLC in Dubai, United Arab Emirates, seeks a Program Manager - External Fulfillment Strategy to shape regional product and program strategy behind third-party fulfillment. You will plan, implement and evaluate programs that improve delivery performance and customer/seller experience across MENA.

The role requires a minimum of 3 years in program or project management, cross-functional collaboration with technical and non-technical teams, and a track record of data-led process

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 3 years in program or project management.
• 3+ years working cross-functionally with technical and non-technical teams.
• 3+ years defining and implementing data-led process improvements.
• Experience establishing program requirements and success metrics.
• Strong project-planning and schedule-management capability.
• Ability to manage stakeholders at different levels of the organization.
• 3+ years owning end-to-end delivery is preferred.
• Experience presenting results to senior leadership is advantageous.
• Minimum 3 years driving process-improvement initiatives is preferred.

Responsibilities

• Support the regional strategy for third-party External Fulfillment.
• Identify opportunities that increase program adoption and business growth.
• Define program requirements with business and operational stakeholders.
• Plan new products, processes and seller-facing initiatives.
• Build structured roadmaps, schedules and delivery milestones.
• Coordinate execution across technical and non-technical teams.
• Evaluate delivery experience across supported channels.
• Identify friction affecting seller experience and operational efficiency.
• Use data and performance metrics to prioritize improvements.
• Develop business requirements for new product capabilities.
• Lead initiatives from concept through implementation.
• Monitor launch readiness, dependencies and project risks.
• Assess completed programs against agreed success measures.
• Develop repeatable processes that support regional scale.
• Maintain clear communication with stakeholders at different organizational levels.
• Present progress, results and recommendations to senior leadership.
• Manage competing priorities while protecting critical deadlines.
• Drive continuous improvement after product and program launches.

Skills

External Fulfillment

Third-party fulfilment

Program strategy

Product roadmapping

End-to-end program delivery

Process improvement

Business requirement definition

Data and metrics analysis

Seller experience improvement

Delivery experience optimization

Education

Bachelor's degree

Job description

Program Manager - External Fulfillment Strategy Job Snapshot Role: Program Manager - External Fulfillment Strategy Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Program Management Experience: Minimum 3 years in program or project management Job Type: Full-time

Position Overview The Program Manager - External Fulfillment Strategy position in Dubai, United Arab Emirates, is a regional growth opportunity within the Logistics and Supply Chain industry. Amazon is hiring an experienced program professional to develop third-party External Fulfillment products and initiatives across the MENA region. The manager will plan, implement and evaluate programs that improve delivery performance and the experience of customers and sellers. Working with technical and non-technical teams, the position will convert strategic priorities into product roadmaps, scalable processes and successfully launched initiatives.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Program Management Salary: AED 18000-28000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Company: Souq.com FZ LLC Job ID: A10484522

Role Context

External Fulfillment programs extend Amazon's fulfilment capabilities through third-party operations and seller-facing channels. These programs must provide reliable delivery while giving sellers practical tools and processes for managing their customer orders. The Program Manager will help shape the regional product and program strategy behind this model. By improving processes and launching roadmap initiatives, the role will support Marketplace growth, seller participation and a more dependable customer experience across MENA.

Key Responsibilities

• Support the regional strategy for third-party External Fulfillment.
• Identify opportunities that increase program adoption and business growth.
• Define program requirements with business and operational stakeholders.
• Plan new products, processes and seller-facing initiatives.
• Build structured roadmaps, schedules and delivery milestones.
• Coordinate execution across technical and non-technical teams.
• Evaluate delivery experience across supported channels.
• Identify friction affecting seller experience and operational efficiency.
• Use data and performance metrics to prioritize improvements.
• Develop business requirements for new product capabilities.
• Lead initiatives from concept through implementation.
• Monitor launch readiness, dependencies and project risks.
• Assess completed programs against agreed success measures.
• Develop repeatable processes that support regional scale.
• Maintain clear communication with stakeholders at different organizational levels.
• Present progress, results and recommendations to senior leadership.
• Manage competing priorities while protecting critical deadlines.
• Drive continuous improvement after product and program launches.

Ideal Profile

• Bachelor's degree.
• At least 3 years of program or project management experience.
• Minimum 3 years working cross-functionally with technical and non-technical teams.
• At least 3 years defining and implementing data-led process improvements.
• Experience establishing program requirements and success metrics.
• Strong project-planning and schedule-management capability.
• Ability to manage stakeholders at different levels of the organization.
• At least 3 years owning end-to-end delivery is preferred.
• Experience presenting results to senior leadership is advantageous.
• Minimum 3 years driving process-improvement initiatives is preferred.
• Ability to build scalable processes and operating mechanisms.
• Clear written and verbal communication skills.

Skills Set

• External Fulfillment
• Third-party fulfilment
• Program strategy
• Product roadmapping
• End-to-end program delivery
• Process improvement
• Business requirement definition
• Data and metrics analysis
• Seller experience improvement
• Delivery experience optimization