Program Manager - FBA Supply Chain
Amazon UAE
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Job summary
Amazon UAE is seeking a Program Manager for FBA Supply Chain in Dubai. You will own strategic initiatives across inbound, inventory and seller experience, driving data-driven improvements and scalable reporting frameworks.
Ideal candidates have 3+ years in program management, strong analytics (SQL/Python/R), advanced Excel, and a track record of cross-functional influence in logistics and operations.
Qualifications
- Bachelor’s or quantitative degree and 3+ years in program or project management.
- Experience turning large datasets into actionable insights.
- Strong SQL, Python, R, scripting skills and Excel advanced usage.
Responsibilities
- Own and deliver FBA programs across MENATR.
- Lead seller experience, inbound operations, and optimization initiatives.
- Analyze data to identify gaps and opportunities; define KPIs and dashboards.
- Develop scalable reporting and business reviews for leadership.
- Collaborate with cross-functional teams to drive cost efficiency and inventory flow.
Skills
Education
Tools
Job description
Program Manager - FBA Supply Chain
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Program Management
Experience: Minimum 3 years
Job Type: Full-time
Salary: 20000-32000 (estimated, confirm with employer)
- Own and deliver strategic Fulfillment by Amazon programs across the MENATR region.
- Lead seller experience, inbound operations, and supply chain optimization initiatives.
- Identify seller pain points and convert them into structured improvement opportunities.
- Analyze large datasets to uncover operational gaps, performance trends, and root causes.
- Develop scalable dashboards, reporting mechanisms, and business performance reviews.
- Define key performance indicators for inbound operations, inventory management, transportation, cost, and seller experience.
- Build automated or repeatable reporting processes that support timely decision‑making.
- Translate complex analytical findings into clear business recommendations.
- Develop business cases supported by financial, operational, and customer‑impact analysis.
- Present program performance, risks, opportunities, and recommendations to senior leadership.
- Partner with operations teams to improve inbound receiving and fulfillment processes.
- Work with supply chain teams to improve inventory flow, capacity planning, and network performance.
- Coordinate with finance teams on cost efficiency, forecasting, budgeting, and investment decisions.
- Collaborate with product and technology teams to define system requirements and automation opportunities.
- Influence roadmap prioritization using seller feedback, operational data, and business impact.
- Lead cross‑functional projects from initial scoping through implementation and performance measurement.
- Establish project plans, milestones, ownership structures, and governance mechanisms.
- Monitor project dependencies, risks, resource constraints, and delivery timelines.
- Drive continuous improvement across inventory management and transportation programs.
- Identify opportunities to reduce operational defects, delays, manual effort, and unnecessary costs.
- Improve seller communications, support processes, and operational visibility.
- Investigate recurring performance issues and coordinate sustainable corrective actions.
- Prioritize multiple initiatives based on customer impact, seller value, feasibility, and business return.
- Work independently in an entrepreneurial environment with changing requirements.
- Resolve ambiguous and complex problems through structured analysis and stakeholder collaboration.
- Maintain clear written documentation covering requirements, decisions, processes, and results.
- Promote data‑driven decision‑making across the regional FBA organization.
- Standardize successful practices and scale them across relevant markets.
- Ensure all initiatives support improved fulfillment efficiency and customer experience.
- Bachelor's degree in Supply Chain, Business, Engineering, Finance, Mathematics, or another quantitative discipline.
- Minimum 3 years of program or project management experience.
- Experience analyzing large datasets and translating findings into actionable business insights.
- Strong knowledge of SQL, Python, R, scripting, or related analytical tools.
- Advanced Microsoft Excel capability, including table joins and aggregate functions.
- Experience defining business measures, metrics, dashboards, and reporting solutions.
- Proven ability to work with cross‑functional teams across operations, product, technology, finance, marketing, legal, or business development.
- Strong written and verbal English communication skills.
- Ability to manage several responsibilities, deadlines, and stakeholder priorities.
- Demonstrated experience developing and implementing process improvements.
- Strong root‑cause analysis and structured problem‑solving capability.
- Ability to prepare business cases and influence decisions through data.
- Confidence presenting findings and recommendations to senior leadership.
- Experience in logistics, fulfillment, transportation, supply chain, or operations is preferred.
- Experience leading large cross‑functional programs is advantageous.
- Knowledge of Tableau Desktop, Amazon QuickSight, or other data visualization software is preferred.
- Experience in procurement, budgeting, forecasting, or asset management is beneficial.
- Master's degree or MBA in supply chain, analytics, engineering, finance, statistics, or a related field is advantageous.
- Ability to work effectively with ambiguity and limited supervision.
- Strong ownership, attention to detail, and commitment to measurable results.
- Customer‑focused and seller‑focused approach to program design.
- Ability to combine long‑term strategy with detailed operational execution.
- FBA program management
- Supply chain optimization
- Seller experience
- Inbound operations
- Inventory management
- Transportation programs
- Logistics operations
- Program management
- Project management
- Data analysis
- SQL
- Python
- R programming
- Scripting
- Advanced Excel
- Data joins
- Aggregate functions
- Tableau
- Amazon QuickSight
- Dashboard development
- KPI management
- Business intelligence
- Root‑cause analysis
- Process improvement
- Business case development
- Cost optimization
- Forecasting
- Budgeting
- Product roadmap influence
- Cross‑functional leadership
- Senior stakeholder management
- Operational reporting
- Automation opportunities
- MENATR supply chain
This role offers the opportunity to shape one of Amazon's most visible and strategically important seller programs across MENATR. The successful candidate will lead initiatives that directly influence seller growth, inbound reliability, inventory availability, fulfillment costs, and the customer delivery experience. The position provides broad exposure to supply chain operations, data analytics, product development, technology, finance, and regional business strategy. It is an excellent opportunity for a program manager seeking ownership of complex, high‑impact initiatives within Amazon's expanding e‑commerce and fulfillment network.
Amazon is a global technology, e‑commerce, logistics, cloud computing, and digital services company focused on creating convenient and dependable experiences for customers and selling partners. Through Fulfillment by Amazon, the company provides sellers with inventory storage, order processing, delivery, customer service, and returns‑management capabilities that support scalable online business growth.
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