Senior Program Manager - Delivery Partner Experience

Amazon UAE; Dubai; On-site; AED 28,000 - 40,000; Full time

Job summary

Amazon UAE is seeking a Senior Program Manager to lead the Delivery Partner Experience across AMET. The role combines regional strategy development with local execution, gathering partner feedback and turning it into measurable improvements for Delivery Associates and Delivery Service Partners.

You will influence senior leaders, drive multi-country initiatives, and ensure consistent program standards while balancing partner satisfaction and operational performance.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of program or project management experience.
• At least 5 years of experience owning program strategy, end-to-end delivery, and senior leadership communication.
• Demonstrated experience using data and metrics to guide program decisions and improvements.
• Strong Arabic-language communication skills, both written and verbal.

Responsibilities

• Develop and manage the regional roadmap for Delivery Associate and Delivery Service Partner experience.
• Translate partner feedback and operational insights into clear strategic priorities.
• Collect information from multiple listening channels and consolidate recurring themes across markets.
• Work with operations, ACES, DEX, and other cross-functional teams to address structural experience issues.
• Track agreed actions against service level expectations and ensure improvement initiatives progress to closure.
• Prepare detailed strategy documents, business recommendations, and implementation plans for senior leadership.
• Present findings, priorities, and resource requirements to decision makers and secure alignment on major initiatives.
• Maintain focused implementation in Saudi Arabian operations while supporting wider AMET regional strategy.
• Build partnerships with external entities to create useful campaigns, benefits, and engagement programs for delivery partners.
• Plan and coordinate annual Delivery Service Partner meetings and regional engagement initiatives.
• Support the design and rollout of ignite events across multiple countries.
• Lead country expansion activities and new program launches within Africa, Middle East, and Turkey.
• Adapt regional programs to local operating requirements without weakening core standards.
• Use data and performance metrics to evaluate program effectiveness and identify improvement opportunities.
• Coordinate stakeholders across multiple countries, functions, and organizational levels.
• Anticipate delivery partner concerns and ensure they are incorporated into program planning.
• Drive process improvements that increase program consistency, partner satisfaction, and operational effectiveness.
• Communicate program performance, risks, milestones, and outcomes to senior stakeholders.

Skills

Program management

Regional strategy

Delivery partner experience

Stakeholder management

Cross-functional leadership

Data-driven decision making

Executive presentations

Change management

Arabic communication

Regional operations

Education

Bachelor's degree

Job description

Senior Program Manager - Delivery Partner Experience Job Snapshot

Role: Senior Program Manager - Delivery Partner Experience

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Program Management

Experience: 5 years of program or project management experience

Job Type: Full-time

Senior Program Manager - Delivery Partner Experience in Dubai, United Arab Emirates is a Logistics and Supply Chain leadership opportunity focused on improving the experience of Delivery Associates and Delivery Service Partners across Africa, Middle East, and Turkey. Amazon is hiring an experienced program leader to define regional strategy, convert partner feedback into measurable improvements, lead cross-functional initiatives, and strengthen delivery partner engagement across diverse operating markets.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Program Management Salary: 28000-40000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any Candidate Nationality: Any Job Type: Full-time

The Senior Program Manager will lead the Amazon Marketplace Experience Transformation function supporting Delivery Associates and Delivery Service Partners across Africa, Middle East, and Turkey. The role combines regional strategy development with local execution, requiring close attention to market differences while maintaining consistent program standards. The position acts as a strategic voice for delivery partners by gathering feedback through multiple listening channels, identifying recurring experience issues, and ensuring those priorities are represented in business decisions. The manager will influence teams without direct authority, secure alignment from senior leaders, and develop programs that balance partner satisfaction with operational performance.

Key Responsibilities

• Develop and manage the regional roadmap for Delivery Associate and Delivery Service Partner experience.
• Translate partner feedback and operational insights into clear strategic priorities.
• Collect information from multiple listening channels and consolidate recurring themes across markets.
• Work with operations, ACES, DEX, and other cross-functional teams to address structural experience issues.
• Track agreed actions against service level expectations and ensure improvement initiatives progress to closure.
• Prepare detailed strategy documents, business recommendations, and implementation plans for senior leadership.
• Present findings, priorities, and resource requirements to decision makers and secure alignment on major initiatives.
• Maintain focused implementation in Saudi Arabian operations while supporting wider AMET regional strategy.
• Build partnerships with external entities to create useful campaigns, benefits, and engagement programs for delivery partners.
• Plan and coordinate annual Delivery Service Partner meetings and regional engagement initiatives.
• Support the design and rollout of ignite events across multiple countries.
• Lead country expansion activities and new program launches within Africa, Middle East, and Turkey.
• Adapt regional programs to local operating requirements without weakening core standards.
• Use data and performance metrics to evaluate program effectiveness and identify improvement opportunities.
• Coordinate stakeholders across multiple countries, functions, and organizational levels.
• Anticipate delivery partner concerns and ensure they are incorporated into program planning.
• Drive process improvements that increase program consistency, partner satisfaction, and operational effectiveness.
• Communicate program performance, risks, milestones, and outcomes to senior stakeholders.

Ideal Profile

• Bachelor 's degree.
• Minimum 5 years of program or project management experience.
• At least 5 years of experience owning program strategy, end-to-end delivery, and senior leadership communication.
• Demonstrated experience using data and metrics to guide program decisions and improvements.
• Strong Arabic-language communication skills, both written and verbal.
• Proven ability to influence stakeholders without direct reporting authority.
• Comfortable managing initiatives across multiple countries and operating environments.
• Strong strategic thinking combined with practical execution capability.
• Experience drafting structured strategy documents and executive-level recommendations.
• Able to manage competing priorities while maintaining progress across several workstreams.
• Experience driving process improvement initiatives is preferred.
• Master 's degree or MBA in business, operations, human resources, organizational development, adult education, instructional design, or a related field is advantageous.
• Strong judgment when balancing partner expectations, operational requirements, and regional business objectives.

Skills Set

• Program management
• Regional strategy development
• Delivery partner experience
• Delivery Service Partner programs
• Delivery Associate engagement
• Stakeholder management
• Cross-functional leadership
• Strategy documentation
• Executive presentations
• Program roadmap development
• Partner feedback analysis
• Voice of partner programs
• Data-driven decision making
• Program metrics
• Process improvement
• SLA management
• Country expansion
• Program launch management
• External partnership development
• Campaign development
• Partner engagement events
• Operational improvement
• Senior leadership communication
• Influence without authority
• Arabic communication
• Regional operations
• Experience transformation

Why Join Us

This role offers the opportunity to shape delivery partner experience across a broad and strategically important region within Amazon 's Logistics and Supply Chain network. The position provides ownership of regional strategy while remaining closely connected to operational execution, partner feedback, new market launches, and cross-functional improvement programs. For an experienced program leader, the role offers significant exposure to senior leadership, multi-country operations, external partnerships, and initiatives that can directly influence the day-to-day experience of Delivery Associates and Delivery Service Partners across rapidly developing markets.

About the Company

Amazon operates a global technology, e-commerce, fulfillment, and Logistics and Supply Chain network supported by Delivery Associates, Delivery Service Partners, fulfillment teams, and regional operating organizations. Amazon Middle East and North Africa FZ-LLC supports regional growth and delivery programs designed to improve operational performance, partner engagement, and customer experience across Middle East and Africa markets.