Program Manager, MENATR 3P Seller Reimbursements

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company seeks a Program Manager in Dubai to drive reimbursement strategies and ensure operational excellence across fulfillment channels in MENA. The ideal candidate will have strong analytical skills and experience in stakeholder management, project management, and implementing process improvements. Responsibilities include data analysis, metric reporting, and developing processes. A Bachelor’s degree and proficiency in Excel and SQL are required.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• Advanced knowledge of Excel and SQL.

Responsibilities

• Perform data analysis to recommend process improvements.
• Own reporting of metrics and identify improvement opportunities.
• Develop processes and strategies to support program vision.

Skills

Analytical skills

Communication skills

Customer focus

Stakeholder management

Process improvement

Education

Bachelor’s degree

Tools

Excel (Pivot Tables, VLOOKUPs)

SQL

Job description

Sellers form the core of our Amazon marketplace business. In this business we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.

Amazon is looking for a leader who will ensure that policies, processes, and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining a very high bar for seller experience. The role will drive reimbursement and reporting strategies.

The ideal candidate should be strategic, highly analytical, customer‑focused, team oriented, possess outstanding communication skills, and the ability to build strong relationships with key stakeholders.

Key Responsibilities

• Perform data analysis and translate insights into concrete actionable recommendations for operational, program, or process improvements.
• Own reporting of metrics and root‑cause analysis to identify opportunities for improvement.
• Develop and improve processes, policies, and strategies to support the program’s vision.
• Support ongoing initiatives within the Credit Operations Team and other partner teams.
• Communicate across different functions and teams to build strong relationships with key stakeholders.

Requirements

• 3 years of program or project management experience.
• 3 years of working cross‑functionally with tech and non‑tech teams.
• 3 years of defining and implementing process‑improvement initiatives using data and metrics.
• Bachelor’s degree.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3 years of driving process improvements.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

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