Senior Last-Mile Program Manager - UAE

Amazon UAE; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Amazon UAE in Dubai is seeking a Program Manager III for Last Mile Excellence to drive end-to-end improvements across Rush operations, balancing cost, speed and quality. The role requires hands-on analysis and strategic program ownership across UAE delivery networks.

You will lead cross-functional teams, run time-and-motion studies, develop dashboards and report progress to senior leadership. A Bachelor's degree and 5+ years in program management are required for this full-time opportunity.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in program or project management.
• Experience owning program strategy and end-to-end delivery.
• Proven ability to use data and metrics to drive improvements.
• Experience presenting program results to senior leadership.
• Strong judgment in balancing service outcomes with financial priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Own the SPD, SPR and utilization improvement roadmap.
• Lead programs designed to reduce delivery cost per unit.
• Develop and implement routing-efficiency initiatives.
• Manage labor-planning assumptions and demand-shaping programs.
• Conduct time and motion studies within last-mile delivery stations.
• Analyze pilot results and build recommendations for wider deployment.
• Evaluate the operational and financial impact of proposed changes.
• Support network-speed and DEX improvement projects.
• Monitor safety, quality, productivity and delivery associate experience.
• Identify improvement opportunities within UTR, OTR and routing processes.
• Influence DEX, Finance, Technology and Operations stakeholders.
• Work with Finance business partners on OP1, QxG and 3YF planning assumptions.
• Build scalable mechanisms such as WBRs, dashboards and performance reviews.
• Own program strategy, implementation and end-to-end delivery.
• Prepare six-page narratives and decision documents for senior stakeholders.
• Communicate progress, risks and results across all organizational levels.
• Balance customer-experience improvements against financial impact.
• Convert complex operational problems into simple, practical solutions.

Skills

Last-mile operations

Program strategy

Cost-per-unit optimization

Routing efficiency

Labor planning

Time and motion studies

Operational data analysis

Dashboard creation

WBR development

Cross-functional leadership

Six-page narratives

Education

Bachelor's degree

Job description

Amazon UAE in Dubai is seeking a Program Manager III for Last Mile Excellence to drive end-to-end improvements across Rush operations, balancing cost, speed and quality. The role requires hands-on analysis and strategic program ownership across UAE delivery networks.

You will lead cross-functional teams, run time-and-motion studies, develop dashboards and report progress to senior leadership. A Bachelor's degree and 5+ years in program management are required for this full-time opportunity.