Program Manager - 3PL and Direct Imports

Amazon UAE; Dubai; On-site; AED 312,000 - 446,000; Full time

Job summary

Amazon UAE in Dubai seeks a Program Manager to lead 3PL partnerships and direct imports, overseeing vendor and customer returns, cross-border transport, and regional network performance.

The role includes managing lane launches, carrier escalations, and data-driven optimization across UAE, Saudi Arabia, Egypt, and neighboring markets. 5+ years cross-functional program leadership and strong analytics are required.

Qualifications

• Minimum 5 years of cross-functional program management experience.
• Strong background in transportation, logistics, and 3PL operations.
• Experience leading multi-country programs (UAE, KSA, Egypt) is advantageous.

Responsibilities

• Own carrier performance across cost, speed, quality, and service reliability for vendor returns and customer returns across MENA.
• Manage third-party logistics programs from planning through implementation and ongoing operational delivery.
• Launch new transportation lanes and services with existing and newly appointed 3PL providers.
• Coordinate carrier onboarding, operational integration, testing, readiness, and launch activities.
• Lead Weekly and Monthly Business Reviews covering the regional 3PL program.
• Prepare and conduct Daily/Weekly/Monthly/Quarterly Business Reviews with logistics providers.
• Translate performance results into assigned corrective actions and follow through until closure.
• Monitor carrier KPIs and identify lanes, services, or processes below expected performance.
• Negotiate operational requirements and performance improvements with third-party carriers.
• Partner with fulfillment centers, customer service, and transportation teams to resolve defects.
• Lead root-cause analysis on transportation failures, returns issues, and escalations.
• Develop corrective and preventive actions addressing root causes.
• Own critical returns-related escalations and coordinate resolution across functions.
• Quantify operational impact and provide mitigation plans to leadership.

Skills

Program Management

3PL management

Direct imports

Carrier management

Vendor returns

Customer returns

Cost optimization

Performance reporting

Root-cause analysis

Cross-functional project delivery

Data analysis

Network planning

Job description

Program Manager - 3PL and Direct Imports Job Snapshot Role: Program Manager - 3PL and Direct Imports Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Program Management Experience: Minimum 5 years Job Type: Full-time Position Overview Program Manager - 3PL and Direct Imports in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on third-party carrier management, cross-border transportation, direct imports, vendor returns, customer returns, and regional network performance. Amazon is hiring an experienced program leader to manage 3PL partnerships across MENA, launch new transportation lanes, improve cost and service metrics, resolve operational escalations, and strengthen the reliability of a growing transportation network.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Program Management Salary: 28000-40000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Program Manager - 3PL and Direct Imports will own key transportation programs that move vendor returns, customer returns, and direct-import freight across the Middle East and North Africa. The role combines carrier management, network planning, project delivery, operational analysis, and cross-functional coordination. It requires close collaboration with third-party logistics providers, fulfillment centers, Supply Chain teams, Transportation partners, customer service, and senior leadership.

The successful candidate will be expected to convert performance data into practical actions that improve cost, speed, quality, and customer experience while maintaining control over new lane launches, carrier escalations, and regional returns operations.

Key Responsibilities

• Own carrier performance across cost, speed, quality, and service reliability for vendor returns and customer returns across MENA.
• Manage third-party logistics programs from planning through implementation and ongoing operational delivery.
• Launch new transportation lanes and services with existing and newly appointed 3PL providers.
• Coordinate carrier onboarding, operational integration, testing, readiness, and launch activities.
• Lead Weekly and Monthly Business Reviews covering the regional 3PL program.
• Prepare and conduct Daily Business Reviews, Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business Reviews with logistics providers.
• Translate performance results into clearly assigned corrective actions and follow through until closure.
• Monitor carrier KPIs and identify lanes, services, or processes operating below agreed expectations.
• Negotiate operational requirements and performance improvements with third-party carriers.
• Partner with fulfillment centers, customer service, and transportation teams to resolve recurring defects.
• Lead root-cause analysis on transportation failures, returns issues, and operational escalations.
• Develop corrective and preventive actions that address underlying causes rather than temporary symptoms.
• Own critical returns-related escalations and coordinate resolution across relevant functions.
• Quantify operational impact when major service issues occur and provide leadership with clear mitigation plans.
• Produce transportation plans and volume forecasts for regional operations.
• Build business cases for new import lanes, transportation solutions, and network changes.
• Analyze network performance data to identify cost reduction and service improvement opportunities.
• Drive continuous improvement initiatives with carriers and internal operating teams.
• Monitor progress against project milestones and ensure 3PL initiatives are delivered according to schedule.
• Maintain visibility over program risks, dependencies, unresolved actions, and operational constraints.
• Communicate program performance and significant issues clearly to senior leadership.
• Work cross-functionally with technical and non-technical teams to define requirements and implement operational improvements.
• Support expansion of direct-import transportation capabilities across UAE, Saudi Arabia, Egypt, and other regional markets.
• Contribute to automation and data-driven initiatives that improve Supply Chain operations.
• Maintain strong accountability for customer experience throughout transportation and returns processes.

Ideal Profile

• Minimum 5 years of experience working cross-functionally with technical and non-technical teams.
• Minimum 5 years of team management experience.
• At least 5 years of experience delivering cross-functional projects.
• Minimum 5 years of program or project management experience.
• Proven ability to define program requirements and use data and metrics to identify improvement opportunities.
• Strong background in transportation, logistics, supply chain, or third-party carrier operations is highly relevant.
• Experience managing complex projects across multiple countries or operating locations is advantageous.
• Ability to manage 3PL relationships and influence external providers against measurable performance targets.
• Strong understanding of operational KPIs covering cost, speed, service, and quality.
• Experience conducting business reviews and presenting performance data to stakeholders.
• Ability to lead structured root-cause analysis and corrective action planning.
• Strong analytical thinking with confidence interpreting large volumes of operational data.
• Effective negotiation skills when dealing with carriers and service providers.
• Experience communicating results, risks, and recommendations to senior leadership is preferred.
• Strong ownership mentality with the ability to make progress in ambiguous operating environments.
• Comfortable managing several projects, escalations, and regional priorities simultaneously.

Skills Set

• Program Management
• Third-party logistics
• 3PL management
• Direct imports
• Cross-border transportation
• Vendor returns
• Customer returns
• Carrier management
• Carrier performance
• Logistics and Supply Chain
• Transportation planning
• Transport forecasting
• Network planning
• MENA logistics
• Cross-functional project delivery
• Supply chain operations
• Operational KPIs
• Cost optimization
• Delivery speed improvement
• Quality management
• Customer experience
• Root-cause analysis
• Corrective action planning
• Continuous improvement
• Carrier onboarding
• Transportation lane launches
• Weekly Business Reviews
• Monthly Business Reviews
• Quarterly Business Reviews
• Daily Business Reviews
• Operational escalation management
• Data analysis
• Performance reporting
• Senior leadership reporting
• Business case development
• Process improvement
• Fulfillment center coordination
• Customer service coordination
• External stakeholder management
• Operational forecasting

Why Join Us

This role provides direct ownership of transportation programs across one of the fastest-growing Logistics and Supply Chain regions in Amazon 's network. The successful candidate will influence how third-party carriers, direct imports, and returns flows operate across multiple MENA markets while working on initiatives with measurable impact on cost, speed, quality, and customer experience. The position offers exposure to large-scale network planning, carrier negotiation, cross-border logistics, performance analytics, and regional program management. It is particularly suited to professionals who prefer operational ownership and data-driven decision-making rather than narrowly defined project responsibilities. Working across UAE, Saudi Arabia, Egypt, and regional returns operations also provides valuable experience in multi-country transportation strategy, 3PL performance management, and scalable logistics solutions within a rapidly evolving e-commerce environment.

About the Company

Amazon is a global technology and commerce company operating large-scale fulfillment, transportation, logistics, cloud, and digital service networks. In the Middle East and North Africa, Amazon continues to expand its transportation and supply chain capabilities to improve delivery speed, reliability, and customer experience. Its regional operations combine fulfillment centers, third-party logistics providers, technology, automation, and data-driven network planning to support growing customer and vendor demand.