Product & Application Engineer — Customer Solutions Lead

Alfa Laval Spiral; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

A global engineering firm is seeking a Product & Application Engineer to provide technical support and solutions throughout the sales process in Dubai. Ideal candidates hold a Mechanical or Chemical engineering degree and possess strong customer service and communication skills. This position involves leading customer interactions, supporting quotations, and conducting training sessions to ensure customer satisfaction. Join a dynamic team in an international environment with opportunities for growth.

Benefits

International working environment

Opportunity for personal development

Diverse team with global networking opportunities

Qualifications

• Strong service culture and customer relations focus.
• Ability to lead technical parts of customer requests.
• Proficient in product knowledge and applications.

Responsibilities

• Identify and provide reliable solutions for technical issues.
• Support in the quotation process for customer projects.
• Run virtual meetings and seminars to promote products.

Skills

Technical knowledge

Communication skills

Customer service

Training and coaching

Proactive mindset

Education

Mechanical or Chemical engineering degree

Tools

One CRM tool

Job description

A global engineering firm is seeking a Product & Application Engineer to provide technical support and solutions throughout the sales process in Dubai. Ideal candidates hold a Mechanical or Chemical engineering degree and possess strong customer service and communication skills. This position involves leading customer interactions, supporting quotations, and conducting training sessions to ensure customer satisfaction. Join a dynamic team in an international environment with opportunities for growth.