Personal Banker (UAE National role)

HSBC Global Services Limited; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading global bank in Dubai is seeking a dedicated Customer Service Representative to support the Premier Banking department. The ideal candidate will possess a graduation degree and demonstrate strong customer service, relationship building, and financial planning skills. Responsibilities include assisting customers with queries and ensuring a high standard of customer care. This role emphasizes the importance of prompt service while maintaining confidentiality. Opportunities for growth and professional development await within a diverse and inclusive workplace.

Qualifications

• Proven ability in customer service and building customer relationships.
• Ability to influence customers to meet their needs.
• A clear understanding of referral processes.

Responsibilities

• Support Relationship Managers to provide a comprehensive customer experience.
• Ensure prompt and professional customer service.
• Maintain customer privacy and confidentiality.

Skills

Customer service

Relationship building

Financial planning knowledge

Verbal communication skills

Written communication skills

Customer needs identification

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

In this role, you will:

• To support the Premier, Advance and PB Department and assist the Relationship Managers to provide the customers a complete and wholesome experience of HSBC. Meet and Greet customers and assist them with their queries and requests for statements, letters etc. Monitor waiting time for customers in the Queue and remain alert to the surroundings.
• Ensure that customers are served promptly, professionally and fairly as per Group Standards
• Ensure that superior customer service is provided at the counter as well as through telephone
• Customer privacy and confidentiality of customer information to be maintained at all times.
• Accept ownership of a task/complaint and see it through for a satisfactory solution.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Graduation degree is a must – to secure a UAE Visa and/or Work Permit

To be successful in the role, you should meet the following requirements:

• Proven ability in customer service and building customer relationships
• Ability to identify customer needs and influence customers to take appropriate action to meet their needs
• A broad knowledge of financial planning and defining customer needs
• An understanding of the needs of the mass affluent customer segment in general
• A full understanding of referral processes
• Excellent customer service skills
• Strong verbal and written communication skills
• Customer driven with a strong focus on quality of service
• Proven ability in making lending decisions in accordance with bank policy and guidelines
• A clear understanding of how value is created within the Premium segment, both for customers and the bank

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.