Patient Services Specialist — Scheduling, Billing & Care

Mediclinic International; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai is seeking a dedicated Patient Administrator to improve patient care by efficiently handling appointments and registrations, while ensuring smooth medical insurance processing and accurate billing. The role focuses on delivering exceptional service in a fast-paced healthcare setting.

Essential: Grade 12; 2-3 years in customer service, preferably healthcare, with knowledge of MS Office, CRM tools and hospital information systems.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desirable: Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting.
• Essential: 2-3 years’ experience in a customer service role, preferably healthcare.
• Desirable: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Oversee medical insurance processes and related tasks.
• Handle billing and cash-up activities accurately.
• Maintain high standards of patient service and customer care.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Numerical literacy

Patient scheduling

Registration processes

Education

Grade 12

Diploma/Bachelor in medical science or finance

Tools

CRM software

MS Office

Hospital information systems

Job description

Mediclinic Creek Harbour in Dubai is seeking a dedicated Patient Administrator to improve patient care by efficiently handling appointments and registrations, while ensuring smooth medical insurance processing and accurate billing. The role focuses on delivering exceptional service in a fast-paced healthcare setting.

Essential: Grade 12; 2-3 years in customer service, preferably healthcare, with knowledge of MS Office, CRM tools and hospital information systems.