Patient Services & Admin Specialist

Mediclinic International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic International in the United Arab Emirates is recruiting a Patient Administrator to efficiently manage the patient appointment scheduling and registration processes, ensuring accuracy and a smooth patient journey.

You will also handle medical insurance processes and related tasks, oversee billing and cash-up activities, and help maintain high standards of customer service within a busy healthcare environment.

Qualifications

• 2–3 years of customer service experience, ideally in healthcare.
• Grade 12 essential; diploma or bachelor’s preferred in medical science, finance or accounting.
• Strong computer skills and CRM software familiarity.
• Knowledge of hospital information systems and insurance terminology.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up procedures.
• Maintain high customer service standards in a healthcare setting.

Skills

Computer literacy

CRM software

Hospital information systems

Policies & codes

Medical insurance terms

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma/Bachelor in medical/finance

Tools

MS Office

Job description

Mediclinic International in the United Arab Emirates is recruiting a Patient Administrator to efficiently manage the patient appointment scheduling and registration processes, ensuring accuracy and a smooth patient journey.

You will also handle medical insurance processes and related tasks, oversee billing and cash-up activities, and help maintain high standards of customer service within a busy healthcare environment.