Healthcare Patient Services & Scheduling Specialist

Mediclinic International; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related processes.

The role requires 2-3 years in customer service, healthcare preferred, Grade 12, and possibly Diploma or Bachelor in medical/finance; strong MS Office and CRM/HIS systems. The position emphasizes accuracy, customer service, and knowledge of medical insurance terminologies.

Qualifications

• Essential: Grade 12 completion; tertiary diploma or bachelor preferred.
• 2-3 years in a customer service role, healthcare preferred.
• Experience in a Contact Centre or Healthcare environment desirable.
• Strong computer literacy and MS Office proficiency.

Responsabilités

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations and improve patient service quality.

Connaissances

Computer literacy

CRM software

Hospital information systems

Medical insurance terminology

Medical terminology

Numerical literacy

Patient scheduling

Registration processes

Emergency codes knowledge

Formation

Grade 12 or equivalent

Diploma or Bachelor in medical science or finance

Outils

CRM software

Hospital information systems

MS Office

Description du poste

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related processes.

The role requires 2-3 years in customer service, healthcare preferred, Grade 12, and possibly Diploma or Bachelor in medical/finance; strong MS Office and CRM/HIS systems. The position emphasizes accuracy, customer service, and knowledge of medical insurance terminologies.