Client Services Ambassador

Mediclinic International; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai seeks a Patient Administrator to enhance patient care. You will efficiently manage appointment scheduling and registration, oversee insurance processing, and handle billing. Strong customer service focus is essential to improve overall patient experiences.

Essential education is Grade 12; a Diploma or Bachelor’s in medical science or finance is preferred. 2–3 years in customer service, ideally in healthcare, is desired.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.
• 2-3 Years’ experience in a customer services role, healthcare preferred.
• Experience in a Contact Centre or Healthcare environment is a plus.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations by enhancing patient service quality.

Skills

MS Office

CRM software

Hospital information systems

Numerical literacy

Patient scheduling

Education

Secondary education

Diploma or Bachelor’s degree (medical science/finance)

Tools

CRM software

Hospital information systems

MS Office

Job description

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Closing date: 11/10/2026
Number of positions: 1

Mediclinic Creek Harbour| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.