Patient Services & Scheduling Specialist

Mediclinic Middle East; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Middle East is hiring for a Patient Administrator responsible for scheduling and registration, insurance handling and billing support. The role requires solid customer service experience within healthcare and familiarity with hospital information systems.

Applicants should have a secondary school diploma, with a diploma or degree in medical science or finance preferred. Strong numeracy and CRM skills are advantageous for daily operations.

Qualifications

• 2–3 years of experience in a customer services role, preferably in healthcare.
• Essential: Completed secondary school education (Grade 12).
• Desirable: tertiary diploma or bachelor’s degree in medical science, finance or accounting.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Maintain high levels of patient service to meet customer expectations.

Skills

Customer service

Numerical literacy

Scheduling

Registration processes

Policy knowledge

CRM knowledge

Medical terminology

Education

Secondary school diploma

Diploma/Bachelor's in medical science or finance

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Middle East is hiring for a Patient Administrator responsible for scheduling and registration, insurance handling and billing support. The role requires solid customer service experience within healthcare and familiarity with hospital information systems.

Applicants should have a secondary school diploma, with a diploma or degree in medical science or finance preferred. Strong numeracy and CRM skills are advantageous for daily operations.