Healthcare Patient Services & Scheduling Specialist

Mediclinic International; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai seeks a Patient Administrator to enhance patient care. You will efficiently manage appointment scheduling and registration, oversee insurance processing, and handle billing. Strong customer service focus is essential to improve overall patient experiences.

Essential education is Grade 12; a Diploma or Bachelor’s in medical science or finance is preferred. 2–3 years in customer service, ideally in healthcare, is desired.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.
• 2-3 Years’ experience in a customer services role, healthcare preferred.
• Experience in a Contact Centre or Healthcare environment is a plus.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations by enhancing patient service quality.

Skills

MS Office

CRM software

Hospital information systems

Numerical literacy

Patient scheduling

Education

Secondary education

Diploma or Bachelor’s degree (medical science/finance)

Tools

CRM software

Hospital information systems

MS Office

Job description

Mediclinic Creek Harbour in Dubai seeks a Patient Administrator to enhance patient care. You will efficiently manage appointment scheduling and registration, oversee insurance processing, and handle billing. Strong customer service focus is essential to improve overall patient experiences.

Essential education is Grade 12; a Diploma or Bachelor’s in medical science or finance is preferred. 2–3 years in customer service, ideally in healthcare, is desired.