Client Services Ambassador

Mediclinic International; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai is seeking a dedicated Patient Administrator to improve patient care by efficiently handling appointments and registrations, while ensuring smooth medical insurance processing and accurate billing. The role focuses on delivering exceptional service in a fast-paced healthcare setting.

Essential: Grade 12; 2-3 years in customer service, preferably healthcare, with knowledge of MS Office, CRM tools and hospital information systems.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desirable: Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting.
• Essential: 2-3 years’ experience in a customer service role, preferably healthcare.
• Desirable: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Oversee medical insurance processes and related tasks.
• Handle billing and cash-up activities accurately.
• Maintain high standards of patient service and customer care.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Numerical literacy

Patient scheduling

Registration processes

Education

Grade 12

Diploma/Bachelor in medical science or finance

Tools

CRM software

MS Office

Hospital information systems

Job description

Job description

Closing date: 11/10/2026 Number of positions: 1 Reference number: 74373 Workplace Type:

Mediclinic Creek Harbour| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes