Healthcare Patient Concierge & Scheduling Specialist

Mediclinic; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Mediclinic Dubai Hills in Dubai, United Arab Emirates is seeking a Patient Administrator to strengthen patient service and administrative workflow. You will efficiently handle appointment scheduling, registration, and related front-desk tasks.

The role involves processing medical insurance, billing, and cash handling while ensuring accuracy and a high standard of care. A secondary education is required, with preference for a diploma or degree in medical science or finance.

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

Customer service

Computer literacy

Numerical literacy

Patient scheduling & registration

Medical insurance knowledge

Policy & emergency codes knowledge

Education

Secondary education (Grade 12)

Diploma or Bachelor’s in medical science/finance/accounting

Tools

MS Office

CRM software

Hospital information systems

Job description

Mediclinic Dubai Hills in Dubai, United Arab Emirates is seeking a Patient Administrator to strengthen patient service and administrative workflow. You will efficiently handle appointment scheduling, registration, and related front-desk tasks.

The role involves processing medical insurance, billing, and cash handling while ensuring accuracy and a high standard of care. A secondary education is required, with preference for a diploma or degree in medical science or finance.