Patient Administrator - Emirati

Mediclinic International; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related processes.

The role requires 2-3 years in customer service, healthcare preferred, Grade 12, and possibly Diploma or Bachelor in medical/finance; strong MS Office and CRM/HIS systems. The position emphasizes accuracy, customer service, and knowledge of medical insurance terminologies.

Qualifications

• Essential: Grade 12 completion; tertiary diploma or bachelor preferred.
• 2-3 years in a customer service role, healthcare preferred.
• Experience in a Contact Centre or Healthcare environment desirable.
• Strong computer literacy and MS Office proficiency.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations and improve patient service quality.

Skills

Computer literacy

CRM software

Hospital information systems

Medical insurance terminology

Medical terminology

Numerical literacy

Patient scheduling

Registration processes

Emergency codes knowledge

Education

Grade 12 or equivalent

Diploma or Bachelor in medical science or finance

Tools

CRM software

Hospital information systems

MS Office

Job description

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Closing date:
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 73874
Workplace Type:

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor's Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

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