Client Services Ambassador - Emirati

Mediclinic; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Mediclinic Dubai Hills in Dubai, United Arab Emirates is seeking a Patient Administrator to strengthen patient service and administrative workflow. You will efficiently handle appointment scheduling, registration, and related front-desk tasks.

The role involves processing medical insurance, billing, and cash handling while ensuring accuracy and a high standard of care. A secondary education is required, with preference for a diploma or degree in medical science or finance.

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

Customer service

Computer literacy

Numerical literacy

Patient scheduling & registration

Medical insurance knowledge

Policy & emergency codes knowledge

Education

Secondary education (Grade 12)

Diploma or Bachelor’s in medical science/finance/accounting

Tools

MS Office

CRM software

Hospital information systems

Job description

Closing date: 09/10/2026
Number of positions: 1
Reference number: 74321
Workplace Type:

Mediclinic Dubai Hills | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, and become a part of the Mediclinic Middle East Family