Patient Administrator - Emirati

Mediclinic Middle East; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Middle East is hiring for a Patient Administrator responsible for scheduling and registration, insurance handling and billing support. The role requires solid customer service experience within healthcare and familiarity with hospital information systems.

Applicants should have a secondary school diploma, with a diploma or degree in medical science or finance preferred. Strong numeracy and CRM skills are advantageous for daily operations.

Qualifications

• 2–3 years of experience in a customer services role, preferably in healthcare.
• Essential: Completed secondary school education (Grade 12).
• Desirable: tertiary diploma or bachelor’s degree in medical science, finance or accounting.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Maintain high levels of patient service to meet customer expectations.

Skills

Customer service

Numerical literacy

Scheduling

Registration processes

Policy knowledge

CRM knowledge

Medical terminology

Education

Secondary school diploma

Diploma/Bachelor's in medical science or finance

Tools

MS Office

CRM software

Hospital information systems

Job description

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes