Patient Experience Manager

Talent Bridge HR Consultancy Dubai; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A prestigious charity foundation in Dubai seeks a Patient Experience Manager to manage premium service quality across the hospital. The role focuses on leading patient experience strategies, ensuring high-quality patient care, and mentoring staff. Ideal candidates should have a background in healthcare or luxury hospitality, with excellent communication skills and leadership qualities. This position offers a stable work environment with great career growth opportunities.

Benefits

Stable and secure work environment

Excellent career growth opportunities

Competitive compensation package as per UAE Labour Law

Qualifications

• Proven track record in a similar role within healthcare or luxury hospitality.
• Professional, polished, and customer-focused personality with attention to detail.

Responsibilities

• Lead and implement a premium patient experience strategy.
• Ensure every patient receives high-quality service.
• Collaborate to integrate patient feedback into service improvements.
• Train and mentor staff to deliver premium patient-focused service.

Skills

Strong understanding of premium patient experience management

Excellent communication skills

Leadership abilities

Interpersonal skills

Job description

Patient Experience Manager / Guest Relations Manager Premium Hospital Patient Services

Location: Muhaisnah 1 Dubai United Arab Emirates
Industry: Healthcare / Patient Services / Hospitality
Reports To: Hospital Administration / Foundation Leadership
Salary (tax-free): Please fill in your expectation in the application

About the Role

Our client a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education providing a secure and dynamic environment that fosters growth and development.

This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world‑class patient experience ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high‑end hospitality will be ideally suited for this role.

Key Responsibilities

• Lead plan and implement a premium patient experience strategy across all hospital touchpoints.
• Ensure every patient receives a seamless compassionate and high‑quality service from admission to discharge.
• Collaborate with medical nursing and administrative teams to integrate patient feedback into service improvements.
• Develop, implement and monitor patient experience policies, standards and training programs.
• Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
• Manage escalated concerns and resolve issues with empathy and professionalism.
• Benchmark patient service standards against best practices in both healthcare and luxury hospitality.
• Train and mentor staff to deliver premium patient‑focused service.

Candidate Requirements

• Proven track record in a similar role within healthcare or luxury hospitality.
• Strong understanding of premium patient or customer experience management.
• Excellent communication, leadership and interpersonal skills.
• Healthcare/medical knowledge is not required but prior exposure is an advantage.
• Professional, polished and customer‑focused personality with attention to detail.

Benefits & Compensation

• Stable and secure work environment within a prestigious Foundation.
• Excellent career growth and long‑term opportunities.
• Competitive compensation package and benefits as per UAE Labour Law.

Similar Job Titles in Dubai

• Patient Experience Manager
• Guest Relations Manager Healthcare
• Patient Services Manager
• Healthcare Customer Experience Lead

To Apply

Please fill in all the fields and submit your CV to this job post.