Patient Coordinator — Cosmo Di Aesthetic Clinic, Dubai

COSMO DI AESTHETIC CLINIC; Dubai; On-site; AED 78,000 - 100,000; Full time

Benefits offered by this job

Employment visa

Medical insurance

Growth path

Premium workspace

On-site in Dubai

Job summary

Cosmo Di Aesthetic Clinic in Dubai seeks a Patient Coordinator to own the client journey and keep the clinic running smoothly. You will manage communications, bookings and the full patient flow from check-in to check-out, delivering a premium service with a focus on converting inquiries into bookings.

The role requires excellent English, strong communication, and a proactive, detail-oriented approach. This on-site position offers visa support and a professional, premium environment.

Qualifications

• Excellent written and spoken English essential.
• Strong communication and people skills with a service mindset.
• Sales sensitivity to convert interest into bookings.
• Ability to multitask and stay organized across many tasks.
• High Excel skills and comfortable with data entry.
• Willingness to learn quickly and adapt in a premium service setting.
• Experience in a premium client-facing service is required.
• Familiarity with booking systems and messaging tools.

Responsibilities

• Handle client messages across WhatsApp, Instagram and other channels in clear English.
• Respond to inquiries, convert chats into appointments, and guide first steps.
• Follow up to encourage repeat visits and re-engage inactive clients.
• Manage the booking calendar and confirmations; track next-day appointments.
• Welcome clients on arrival and oversee the full visit from check-in to check-out.
• Coordinate with specialists, manage room readiness and treatment flow.
• Maintain cleanliness, stock control and daily reconciliation; keep client records confidential.

Skills

Fluent English

Excellent communication

Sales oriented

Multitasking

Attention to detail

Excel skills

Learning quickly

Reliability

Client-facing experience

Tools

Excel

Booking systems

WhatsApp

Instagram

Job description

Cosmo Di is a premium aesthetic clinic in Dubai. We work with individually tailored treatment plans and a high standard of care, and the client experience matters to us as much as the medical result.

We're hiring a Patient Coordinator to own that client experience and keep the clinic running day to day.

Please read the responsibilities carefully. This is not a front-desk "greet and seat" role. You are the main point of contact for clients and the operational core of the clinic - the workload is real and varied, and we're looking for someone who wants that kind of role, not just a quiet reception desk.

Responsibilities

1) Client communication and conversion:

• Handle all client messages across WhatsApp, Instagram and other channels in clear, professional English
• Respond to inquiries fully and on time, answer questions, and convert chats into booked appointments
• Explain the clinic's approach and treatments, and guide clients to the right first step
• Follow up with clients to bring them back for repeat visits, and re-engage clients who haven't been in for a while

2) Bookings and the client journey:

• Manage the booking calendar and appointment confirmations
• Track and confirm next-day appointments, follow up on unconfirmed ones
• Welcome clients on arrival and manage the full visit from check-in to check-out

3) Clinic operations:

• Coordinate with specialists throughout the day - client arrivals, room readiness, timing and flow between treatments
• Keep the clinic in order: cleanliness standards, stock and supplies, inventory control
• Handle daily payments, petty cash and end-of-day reconciliation
• Opening and closing routines
• Prepare regular reports on bookings, sales and client metrics
• Coordinate with suppliers and external contractors at the operational level
• Keep client records and consents in order, and maintain confidentiality of client information

Requirements

• Excellent written and spoken English
• Excellent communication and people skills, with a service-oriented mindset
• Sales sensitivity - able to convert interest into bookings
• Ability to multitask and stay organised across many parallel tasks without dropping any
• High Excel skills
• Willingness and ability to learn quickly and adapt
• Reliable and attentive to detail
• Experience in a premium client-facing service is required; experience in an aesthetic clinic, beauty or hospitality is a plus
• Comfortable with booking systems and messaging tools

What we offer

• Competitive salary, discussed individually based on experience
• Clear growth path - the role can develop into a Clinic Supervisor position
• Employment visa and medical insurance
• A premium working environment and a small, focused team
• Schedule: Full-time, on-site in Dubai. 5 days a week, 2 days off.