Patient Coordinator

Ontime Group; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Ontime Group in Dubai is seeking an experienced Patient Coordinator to deliver a seamless patient journey in a premium aesthetic clinic. The ideal candidate brings 5+ years in patient coordination within clinics and fluency in Arabic and English, with Farsi as a plus, and a strong customer-service mindset.

Responsibilities include greeting patients, scheduling and coordinating treatments with clinicians, handling inquiries across channels, and maintaining accurate records to ensure high

Qualifications

• 5 years of experience in clinic patient coordination or a similar patient-facing role.
• Fluency in Arabic and English; Farsi is an advantage.
• Experience in aesthetic dermatology or premium healthcare clinics is highly preferred.
• Excellent communication and interpersonal skills; patient-focused approach.

Responsibilities

• Manage the complete patient journey from inquiries and appointments to follow-ups.
• Welcome patients and provide professional, personalized assistance throughout their clinic experience.
• Coordinate appointments and treatment schedules with doctors, nurses, therapists and staff.
• Handle patient inquiries via phone, WhatsApp, social media and in person.
• Explain treatments, packages and services clearly and professionally.
• Maintain accurate patient records and follow-up schedules.
• Build strong relationships to support patient satisfaction and retention.

Skills

Arabic language

English language

Customer service

Job description

Description

About the Client

A premium aesthetic and beauty clinic in Dubai offering a range of advanced aesthetic skincare and wellness treatments. The clinic is committed to providing personalized care high-quality services and an exceptional patient experience in a professional and welcoming environment.

About the Role

We are looking for an experienced and professional Patient Coordinator to join our clients aesthetic clinic in Dubai. The ideal candidate will have strong experience in patient coordination excellent communication skills and the ability to provide a seamless experience for patients throughout their journey with the clinic.

Key Responsibilities

• Manage the complete patient journey from initial inquiries and appointment scheduling to treatment follow-ups.
• Welcome patients and provide professional attentive and personalized assistance throughout their clinic experience.
• Coordinate appointments and treatment schedules with doctors nurses therapists and other clinic staff.
• Handle patient inquiries through phone calls WhatsApp social media and in-person communication.
• Explain available treatments packages appointments and clinic services clearly and professionally.
• Maintain accurate patient information appointment records and follow-up schedules.
• Build strong relationships with patients and support patient satisfaction retention and overall service quality.

Requirements

• Female candidates below 40 years old preferred.
• Minimum 5 years of experience in clinic patient coordination or a similar patient-facing role.
• Fluency in Arabic and English is required; Farsi is an advantage.
• Previous experience in an aesthetic dermatology cosmetic or premium healthcare clinic is highly preferred.
• Excellent communication interpersonal and patient-handling skills.
• Professional appearance with a strong customer-service and patient-focused approach.
• Strong organizational and multitasking skills in a fast-paced clinic environment.
• UAE clinic experience is highly preferred.

Benefits

Salary Benefits

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