Receptionist / Patient Coordinator

Ontime Group; Dubai; Vor Ort; AED 47.000 - 74.000; Vollzeit

Zusammenfassung

Ontime Group in Dubai seeks experienced Receptionists / Patient Coordinators for a premium aesthetic and dermatology clinic. You will manage the patient journey, provide a personalized front-desk experience, and coordinate with doctors and staff to ensure seamless care.

Ideal candidates have clinical experience, strong communication skills, and the ability to engage VIP and high-profile clients while maintaining confidentiality in a fast-paced clinic setting.

Qualifikationen

• Experience in a clinical or aesthetic healthcare environment.
• Mandatory experience as a Receptionist or Patient Coordinator.
• Experience handling VIP/high-profile clientele is a plus.

Aufgaben

• Manage the complete patient journey from inquiry to follow-up.
• Welcome patients with a professional, premium front-desk experience.
• Handle patient inquiries via phone, WhatsApp, emails, and in person.
• Coordinate appointments, consultations and schedules with doctors and clinical staff.
• Explain clinic services and packages to support patient conversion and retention.
• Maintain accurate patient records and confidentiality.

Kenntnisse

Patient coordination

Appointment management

Client relations

Communication skills

Customer service

Jobbeschreibung

About the Client

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

About the Role

We are looking for experienced and professional Receptionists / Patient Coordinators to join our client's team in Dubai. The ideal candidates will have previous experience in a clinical or aesthetic healthcare environment, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.

Key Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
• Welcome patients and provide a professional, personalized, and premium front-desk experience.
• Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication.
• Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
• Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention.
• Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.
• Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.

• Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.
• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred.
• Strong patient coordination, appointment management, and client relations skills.
• Excellent communication, interpersonal, and customer-service skills.
• Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage.
• Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele.
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.
• Available for full-time employment in Dubai.