Clinic Client Relations Manager - Aesthetic Clinic

OnTime HealthCare Services; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Salary + Benefits

Job summary

OnTime HealthCare Services in Dubai seeks an experienced Clinic Client Relations Manager to oversee client relations and day-to-day clinical operations. The role focuses on premium patient experience, coordinating with doctors, nurses and admin teams to ensure smooth front-of-house service in a premium aesthetic clinic environment.

The ideal candidate has 2–3 years UAE experience in clinic management or client relations within aesthetic or premium healthcare settings, with strong communication

Qualifications

• Minimum 2–3 years UAE experience in client relations or clinic management.
• Experience in aesthetic or premium healthcare environment is preferred.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Manage the overall client journey and patient satisfaction.
• Oversee front-of-house and client relations operations.
• Handle client inquiries, concerns, feedback, and escalations.
• Coordinate with doctors, nurses, therapists and admin teams.
• Support appointment management, follow-ups and retention initiatives.
• Maintain service standards aligned with the premium brand.
• Monitor processes and identify improvements for clinic efficiency.

Skills

Client relations

Operations management

Front-of-house

Communication skills

Customer service

Job description

About The Role

We are looking for an experienced Clinic Client Relations Manager to oversee client relations and support the day-to-day operations of an aesthetic clinic in Dubai. The ideal candidate will have strong experience in the aesthetic or healthcare industry, with excellent client management, communication, and operational skills.

About the Client

A growing healthcare and wellness clinic based in Jumeirah, Dubai, offering a range of medical, aesthetic, and wellness services. The clinic focuses on personalized, patient-centered care and provides treatments using modern technologies and evidence-based approaches.

They offer a combination of aesthetic and wellness treatments, including injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and other personalized aesthetic solutions.

Key Responsibilities

• Manage the overall client journey, ensuring a high standard of service and patient satisfaction
• Oversee daily front-of-house and client relations operations within the clinic
• Handle client inquiries, concerns, feedback, and escalations professionally and efficiently
• Coordinate with doctors, nurses, therapists, and administrative teams to ensure smooth clinic operations
• Support appointment management, client follow-ups, treatment coordination, and retention initiatives
• Maintain high service standards aligned with the clinic's premium aesthetic brand and patient experience
• Monitor operational processes and identify opportunities to improve service quality and clinic efficiency

Requirements

• European female candidates preferred
• Minimum 2-3 years of UAE experience in a similar client relations, clinic management, or operations role
• Previous experience within an aesthetic clinic, dermatology clinic, plastic surgery clinic, or premium healthcare environment is highly preferred
• Strong understanding of clinic operations and the aesthetic patient journey
• Excellent communication, interpersonal, and client-handling skills
• Professional presentation with a strong customer-service mindset
• Strong organizational and problem-solving skills with the ability to manage day-to-day operational requirements

Benefits

Salary + Benefits