Receptionist Patient Coordinator

OnTime Group UAE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

OnTime Group UAE is seeking an experienced Receptionist/Patient Coordinator in Dubai to manage the patient journey from inquiry through treatment coordination. You will provide a premium front-desk experience, handle multi-channel inquiries, and coordinate with clinicians to ensure smooth scheduling and exceptional service.

The role requires clinical front-desk experience, strong communication skills, and the ability to engage VIP clients in a fast-paced clinic environment.

Qualifications

• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in aesthetic, dermatology, cosmetic surgery or premium healthcare clinics is highly preferred.
• Strong patient coordination, appointment management and client relations skills.
• Excellent communication, interpersonal and customer-service skills.
• Available for full-time employment in Dubai.

Responsibilities

• Manage the complete patient journey from inquiry and appointment scheduling to treatment coordination and follow-ups.
• Welcome patients and provide a professional, personalized front-desk experience.
• Handle patient inquiries through phone, WhatsApp, emails and in person.
• Coordinate appointments, consultations and treatment schedules with doctors and staff.
• Explain clinic services, treatments and packages while supporting patient conversion and retention.
• Maintain accurate patient records and schedules with confidentiality.
• Address patient concerns professionally while upholding high service standards.

Skills

Reception experience

Clinical environment experience

Customer-service skills

Communication skills

VIP client handling

Job description

Job Description:

About the Client

A premium aesthetic and dermatology clinic in Dubai offering advanced solutions in aesthetic medicine, dermatology, and hair restoration. The clinic focuses on delivering personalized treatments, high standards of clinical care, and a premium patient experience.

About the Role

We are looking for experienced and professional Receptionists / Patient Coordinators to join our clients team in Dubai. The ideal candidates will have previous experience in a clinical or aesthetic healthcare environment, excellent communication and client-handling skills, and the ability to deliver an exceptional patient experience.

Key Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment coordination and follow-ups.
• Welcome patients and provide a professional, personalized, and premium front-desk experience.
• Handle patient inquiries through phone calls, WhatsApp, emails, and in-person communication.
• Coordinate appointments, consultations, and treatment schedules with doctors, nurses, and other clinical staff.
• Explain clinic services, aesthetic treatments, and available packages while supporting patient conversion and retention.
• Maintain accurate patient records, appointment schedules, and administrative documentation while ensuring confidentiality.
• Handle patient concerns and feedback professionally while maintaining high standards of customer service and clinic operations.

Requirements

• Russian, Tunisian, Moroccan, Uzbek, Kazakh, or European candidates preferred.
• Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
• Experience in an aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic is highly preferred.
• Strong patient coordination, appointment management, and client relations skills.
• Excellent communication, interpersonal, and customer-service skills.
• Previous experience in sales, treatment coordination, patient conversion, and retention is an advantage.
• Professional and well-presented, with the ability to confidently interact with VIP and high-profile clientele.
• Strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced clinic environment.
• Available for full-time employment in Dubai.