Clinic Manager

OnTime HealthCare Services; Dubai; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Salary + Benefits

Job summary

OnTime HealthCare Services in Dubai seeks an experienced Clinic Manager to oversee daily clinic operations and uphold a premium patient experience in line with our European aesthetic philosophy. The role focuses on operations, team management, patient journey leadership, and performance monitoring, with strong emphasis on DHA compliance and growth of the Dubai clinic within a startup environment.

You will collaborate with the medical team and management to launch, scale, and maintain high

Qualifications

• Proven experience as a Clinic Manager or similar leadership role in aesthetic or premium healthcare.
• Strong knowledge of clinic operations, patient experience, team management and customer service.
• Previous UAE healthcare or aesthetic clinic experience is highly preferred.
• Commercial awareness with focus on sales, retention and clinic performance.
• Excellent communication and a professional, polished approach.

Responsibilities

• Oversee daily clinic operations ensuring smooth workflow across all departments.
• Lead, coordinate, and support the clinic team to maintain high standards of performance, professionalism, and patient care.
• Manage the overall patient journey and experience, addressing concerns and ensuring excellent service delivery.
• Monitor appointments, staff schedules, clinic resources, supplies, and other operational requirements.
• Support sales, patient retention, and clinic performance, monitoring key operational and business targets.
• Ensure compliance with DHA requirements, clinic policies, health and safety standards, and operational procedures.
• Work closely with management and the medical team to support the successful launch, growth, and ongoing development of the clinic.

Skills

Leadership

Clinic operations

Team management

Patient experience

Customer service

DHA compliance

Job description

About The Client

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About The Client

A European medical aesthetics brand originating from Amsterdam, now expanding its presence in Dubai. The clinic is built around a European treatment philosophy focused on natural, conservative results, personalized care, clinical excellence, and a premium patient experience.

About The Role

We are looking for an experienced and highly organized Clinic Manager to oversee the day-to-day operations of our client's aesthetic clinic in Dubai. The ideal candidate will have strong experience in clinic operations, team management, patient experience, and business performance, with the ability to maintain the high service standards expected within a premium aesthetic environment.

Key Responsibilities

• Oversee the daily operations of the clinic, ensuring smooth and efficient workflow across all departments
• Lead, coordinate, and support the clinic team to maintain high standards of performance, professionalism, and patient care
• Manage the overall patient journey and experience, addressing concerns and ensuring excellent service delivery
• Monitor appointments, staff schedules, clinic resources, supplies, and other operational requirements
• Support sales, patient retention, and clinic performance, monitoring key operational and business targets
• Ensure compliance with DHA requirements, clinic policies, health and safety standards, and operational procedures
• Work closely with management and the medical team to support the successful launch, growth, and ongoing development of the clinic

Requirements

• Proven experience as a Clinic Manager, Operations Manager, or similar leadership role, preferably within an aesthetic, dermatology, cosmetic, or premium healthcare environment
• Strong knowledge of clinic operations, patient experience, team management, and customer service
• Previous UAE healthcare or aesthetic clinic experience is highly preferred
• Strong leadership, organizational, and problem-solving skills
• Commercially minded with an understanding of sales, patient retention, and clinic performance
• Excellent communication and interpersonal skills with a professional and polished approach
• Ability to thrive in a startup/growing clinic environment and contribute to establishing strong operational standards

Benefits

Salary + Benefits