Patient Coordinator

GluCare; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is seeking a Patient Coordinator to guide patients through their care journey while promoting healthcare programs. The ideal candidate must have a Bachelor's in healthcare administration, at least 2 years of relevant experience, and strong communication skills. This role involves engagement with patients, managing leads, and tracking adherence to healthcare programs.

Qualifications

• Bachelor’s degree in healthcare administration, management, or a related field.
• At least 2 years of experience as a patient coordinator or in a similar healthcare role.
• Proven track record in sales or client relationship management within healthcare.

Responsibilities

• Engage prospective patients through multiple communication channels.
• Manage leads and nurture them through CRM to ensure timely communication.
• Cross-sell and upsell relevant services to existing patients.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in healthcare administration

Tools

CRM systems

EMR systems

Insurance systems

Job description

Location: Grove Mall, Al Barsha 2 and/or 268 Al Wasl Rd, Jumeirah 1, Dubai, UAE

Job Overview

We are seeking a motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations to join our team. The role is responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Key Responsibilities

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offer a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.
• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitate efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff, and maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.
• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.
• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.

Qualifications

• Bachelor’s degree in healthcare administration, management, or a related field.
• At least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAE.
• Proven track record in sales or client relationship management within healthcare.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with CRM, EMR, and insurance systems preferred.
• Ability to work weekends and public holidays.
• Professional, adaptable, and patient-focused approach.